AHCCCS

Address: Division of Business and Finance (DBF)
801 E. Jefferson Street, Phoenix, AZ 85034

Salary: $43,777.97  

Grade: 16

Closing Date: Open Until Filled

The Division of Business and Finance (DBF) is looking for a highly motivated individual to join our team as an Accounting Specialist 1. This position will post daily KidsCare and Freedom to Work premium payments and reconcile, prepare and process daily deposits. Additionally, this position is in the DBF Call Center related to Premium Billing issues and responds to telephone inquiries, records comments on screens in Premium Billing System and follows-up on problems and issues.

This position may be available for remote work within Arizona (3 days per week in the office/hoteling).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include, but are not limited to:
• Receive inbound calls related to Premium Billing issues, respond to telephone inquiries, record comments on screens in Premium Billing system and follow up on problem issues. Advise the Premium Billing Supervisor of projects, areas of responsibilities and any operational or customer problems.
• Research and enter into AZ360 unidentified imaging lockbox payments. Post daily receipt of premium, Hospital assessment payments and in-house payments for AHCCCS premium billing programs.
• Conduct research, prepare and process returned NSF for ACH, Image Lockbox and check free to include adjustments in AHCCCS Premium Billing System, initiate collection letters to members, fund adjustments and tracking of replacement cashier's checks and money orders.
• Assist with tracking Remote Payment Online (RPO) and monitor credit card receivables from Visa, MasterCard and monitor funds deposited from members' bank accounts.
• Reconcile, prepare and process daily deposits including archiving for RPO, walk-in payments and Image Lock-box. Enter the daily deposits into AZ360. Notify Bank of America lock-box staff of status of daily work; resolve any lock-box payment problems with Bank of America.
• Conduct research, review findings and provide a resolution for AHCCCS members assessed a monthly premium who have called or written concerns, issues or problems. Resolution can be provided verbally or in writing. Responsible for professional customer satisfaction.
• Analyze financial data for preparation of journal entries for AHCCCS premium billing programs. Enter into AZ360 to include claims (refunds) and corresponding fund transfers, update AHCCCS Premium Billing System.
-Respond to bank correspondence by analyzing and researching bank errors in posting of ACH and RPO.
• Verify the monthly premium billing credit balance report and determine which members are due premium refunds versus those members who have paid in advance, update journal, AZ360 and premium billing system and mail warrants to members timely and accurately.
• Process and maintain the ACH transitions, ensuring files are prepared (system and paper) accurately for archiving ensuring that record retention guidelines are followed.
• Develop and maintain desk level procedures of the responsibilities of this position.

Knowledge of:
• Basic principles, concepts, practices, methods and techniques of government accounting.
• Accounts receivable processing system to include billing, posting of payments, reconciliation of payments, collecting payments, electronic payment processing and researching billing issues.
• Rules, regulations, and procedures governing premium billing and collection and ACH processing.
• General information related to AHCCCS Health Insurance Programs, in order to address customer calls related to premium issues or other inquiries.
• Customer care practices and techniques for providing efficient and effective customer service.

Skill in:
• Excel and Word.
• Effective written and verbal communication.
• Examining and verifying records and transactions, such as member account status for accuracy, timeliness and proper preparation.
• Work techniques required in maintaining accounting records through automated accounting systems.
• Effectively provide high-quality customer service dealing with escalated and/or complex situations within established guidelines.

Ability to:
• Research problems independently, determine the nature of the problems and provide resolutions.
• Develop and maintain various information tracking worksheets in Excel.
• Perform multiple tasks and meet established timelines.
• Work independently as well as with others.
• Coordinate various assignments and establish priorities.
• Communicate proficiently verbally and in written form using English.

Minimum:
• High school diploma or GED.

Preferred:
• One year of experience in a customer service related accounts receivable, invoicing and reimbursement work environment where direct interaction was required with customers both in person and over the telephone.
• Bilingual communication verbally/in written form using Spanish. Knowledge/experience using the State Accounting System(AZ360).

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.