DEPT OF TRANSPORTATION

Address: 2302 W. Durango Street
Phoenix, AZ 85009

Salary: $49,551.74 - $59,551.74 

Grade: 19

Closing Date: April 6, 2025

This role addresses current and expanding critical operational vulnerabilities within the Traffic Management Group by offering cross-functional support across essential areas of the Traffic Operations Trainer and coordinator trainer of new employees, Traffic Management Event Coordinator/Digital Messaging System. Under Dispatch Management guidance, will be a TOC systems operator. Utilizing (CAD, ERS, CCTV, DMS, radio) to monitor, verify, and disseminate traffic incidents statewide, ensuring timely public and agency notifications. Spanning multiple functions, the specialist ensures operational continuity during times of heightened operational activity. Serves as a backup role in absences, retirements, or departures; preventing
disruptions in key services safeguarding communications during emergencies supporting emergency response efforts. Assisting in the overall efficiency and readiness of the Traffic Management Group. Occasional travel may be necessary for program-related duties.

Ensures uninterrupted communication and operations within the TOC during staff absences or emergencies. Responsibilities include analyzing real-time
traffic data, managing digital messaging, and coordinating with traffic teams, responders, and agencies. Monitors traffic, identifies incidents, and initiates responses to reduce congestion. Supports TOC, IRU, Wrong Way Detection, Dust Detection, I-10 Truck Parking, and I-17 Flex Lanes.

Backup role, review statewide emergency/non-emergency traffic control plans, Dynamic Message Sign programming, and ERS/AZ511 with statewide work groups. Coordination for unforeseen/last-minute DMS messages, timely updates, provide coverage during staff absences, supports business practices operating procedures, reinforcing operational stability and maintaining the integrity of statewide traffic messaging/communication systems.

maintaining and enhancing training programs, developing ongoing training opportunities, and adapting to unit needs through workshops, on line courses, and other methods, ensures new trainee is in compliance with all training curriculum. Other duties as assigned as related to the position

KNOWLEDGE

• Knowledge of systems and programs related to the assignment, including their structure, purpose, and variations in form (e.g., Cameleon, Flux, Flex).
• Expertise in Traveler Information Systems (AZ511) and its Event Reporting System (ERS).
• Familiarity with classroom training methods.
• Advanced understanding of Google Workspace and Tableau for data analysis and visualization.
• Proficient in records management practices, rules, and regulations.
• Knowledge of computer hardware, software, and networking with an emphasis on VPN remote access technologies, relational database structure, SQL scripting, and relational data joining logic.
• Knowledge of operational analysis, decision-making techniques, and procedural adherence.
• Experience with Spillman Flex CAD system and advanced technical troubleshooting.

SKILLS

• Work management and leadership, capable of prioritizing multiple customer requests while maintaining professionalism in high-pressure situations.
• Exceptional written and verbal communication, including technical reports, standard work documents, and instruction dissemination.
• Experience in 2-way radio operations and communications with field teams.
• Skilled in conducting interviews, eliciting necessary information to meet program objectives.
• Strong interpersonal skills for managing relationships at all departmental levels.
• Advanced problem-solving skills, including troubleshooting of computer and network systems.
• Demonstrated integrity, ingenuity, and inventiveness in executing assigned tasks.

ABILITY

• Ability to research, compile, analyze, evaluate, synthesize, and present data.
• Adaptable in communication styles, able to tailor messaging based on the audience and context, especially when collaborating with internal and external customers.
• Proactive in anticipating trends and needs that impact the program, developing forward-looking strategies.
• Ability to set priorities and work independently, managing multiple tasks and customer requests simultaneously.
• High degree of accuracy in performing detailed tasks and analyzing statistical information.
• Strong judgment in safeguarding and disseminating confidential or sensitive information appropriately.
• Ability to interpret complex information, plan, organize, and prioritize tasks and projects.
• Expertise in troubleshooting user issues, providing clear instructions via telephone and email.
• Strong adherence to rules, policies, procedures, and statutes related to the program.
• Certified and authorized through ACJIS (Arizona Criminal Justice Information System) under the Arizona Department of Public Safety.

-Valid Arizona Driver's License.
-ACJIS Certification through Arizona DPS is required.

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188

Option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188

Option 3.
Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.