ARIZONA REAL ESTATE DEPARTMENT

100 North 15th Avenue

Phoenix, Arizona 85007

Annual Salary Range: $40,000 - $45,000 

Grade: 15

This position will close April 30, 2025  

The Arizona Department of Real Estate (ADRE) is seeking a dedicated Licensing Specialist to join our Licensing Services Division.

You'll play a crucial part in ensuring the integrity of the industry by accurately processing applications, providing essential information, and upholding the standards set forth by Arizona statutes and regulations.

If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about public service, we encourage you to apply and contribute to the important work of the ADRE!

In this vital role, you will serve as a key point of contact for individuals navigating the licensing process, guiding them through the requirements to become licensed real estate professionals, and how to renew their licenses. 

• Process a variety of Real Estate Licensing applications and forms in person with the licensee as well as electronically

• Interact with real estate licensees via phone calls, in person meetings, Online meetings, mail, and electronically

• Perform scanning, copying, and filling of documentation in multiple divisions as needed

• Provide phone and online assistance to real estate licensees and the public

• Compose and draft written correspondences

• Other duties as assigned

Knowledge:

• Knowledge of the real estate industry or customer service setting

Skills:

• Operations of standard office equipment including desktop computers, copier, scanners, and telephones

• Strong Oral and written communication skills, as well as the ability to understand data

• Processing, reviewing, and following stated processes relating to applications

• Maintain effective cooperative communications to conduct business

• De-escalation skills when dealing with upset customers

Ability:

• Exercise good judgment in safeguarding confidential and sensitive information

• Understand written and verbal instructions to complete tasks accurately

• Organize, prioritize and perform multiple tasks on a daily basis

• Work independently and communicate as a team player

• Deliver exceptional customer service

• Work within deadlines

Required:

• At least 2 years of professional experience as a customer service representative or administrative assistant in a professional environment

Preferred:

• Knowledge of Arizona Revise Statutes and Arizona Administrative Code

• Employees who drive on state business are subject to driver license record checks, required to maintain acceptable driving records and complete any required driver training (see Arizona Administrative Code R2-10-207.11)

• Requires possession of and ability to retain a current, valid state-issued driver license appropriate to the assignment

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation plus 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note, enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions, please feel free to contact Mandy Neat at mneat@azre.gov for assistance