DEPARTMENT OF ECONOMIC SECURITY

Division of Benefits and Medical Eligibility (DBME)
Client Liaison Unit (CLU)
8620 North 22nd Avenue, Phoenix, Arizona 85021

Salary: $22.9716/Hourly ($47,780.93 Annually) 

Grade: 21

Closing Date: April 3, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor in our Client Liaison Unit. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division.

Essential duties and Responsibilities include but are not limited to:

• Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads. Implement regulations or policy changes affecting the day-to-day operation of the unit.
• Assists staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases and consulting with senior management on recommended actions.
• Ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives. Compile and review statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports.
• Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity data from program reports, identifies error trends, implements corrective action plans, develops, and conducts related training.
• Evaluates staffing needs, participates on hiring panels and makes recommendations for effective use of personnel resources.

Knowledge of:

• Program services used to conduct quality control reviews.
• Interviewing and assessment techniques.
• Customer service practices.
• Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include employment services, eligibility, provider and/or social services.

Skills in:

• Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.

Ability to:

• Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders.
• Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
• Analyze laws, regulations, and policies to ensure all programs and activities are in compliance.

The ideal candidate for this position will have:

• Three (3) years’ experience performing eligibility work.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
  
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us Cristal Rodriguez at Crirodriguez@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Crirodriguez@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.