DEPARTMENT OF ECONOMIC SECURITY

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Research and Analysis (R&A)
8620 North 22nd Avenue, Phoenix, AZ 85021

Salary: $15.0222 /Hourly ($31,246.17 Annually) 

Grade: 15

Closing Date:  4/13/2025

Would you like to part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as an Administrative Assistant 2. Under the direction of the FAA Research and Analysis Manager, this position performs a variety of administrative work of considerable difficulty as required and deemed necessary to support Research and Analysis (R&A). This position applies detained knowledge of the Department, Division, Administration and Agencies organization, policies and procedures, and day to day problem solving. This position works independently and uses critical thinking with general instructions on a variety of projects while using word and data processing equipment and other automated office equipment.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Monitor and maintains multiple mailboxes and phone lines. Receives a high volume of medical emergency Eforms daily from filed staff Statewide, which requires immediate actions. Creates referrals through the PMMIS database to post medical eligibility with a prompt turnaround time.
• Research and prepare reports; update and maintains spreadsheets and databases; answer multi-line phones; monitors fax servers, printers, MFP devices, etc.; fax, and scan documents that include confidential materials.
• Monitor and track all actions items to ensure timely and accurate completion and report progress to Local Office Manager. Utilizes current software programs to complete assigned tasks or projects; authority to respond to any deadline and/or assignments when Local Office Manager is not available.
• Fields inquires with external partners, such as the Department of Corrections, Department of Child Safety, and the Department of Child Services.
• Conduct research for the Appeals Processing Unit on benefits pending hearing referrals. Create AHCCCS referrals to post benefits pending hearing. Track and document the high volume time frames associated with that specific action item. Monitors for completion.
• Coordinate and schedule work activities, meetings, presentations, conferences and conference calls; prepare and distribute meeting minutes, weekly huddles notes; compile and prepare meeting agendas, materials and reports; maintain supplies inventory.
• Using logic and reasoning to identify the strengths and weakness of alternative solutions, conclusions or approaches to problems.

Knowledge in:

• Preforming technical, complex and difficult administrative work using independent judgment.
• Customer service practices and techniques.
• Time management

Skills in:

• Compose/create/maintain varied spreadsheet reports and correspondence.
• Handle detailed work with accuracy and speed.
• Task and detailed oriented

Ability to:

• Work in a fast paced environment with medium to little supervision.
• Establish and maintain professional working relationships with staff and outside entities.
• Problem-solve various issues and execute appropriate independent judgment

This ideal candidate for this position will have:

• Two years administrative experience.
• Bachelor’s degree in a field appropriate to the assignment and one year of the required experience.
• Master’s degree in a field appropriate to the assignment.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Elaine Felix at 520-483-7996 or EFelix@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 520-483-7996 or EFelix@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.