ARIZONA DEPARTMENT OF ADMINISTRATION

Human Resources Division

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures

Main Office Location: 100 N. 15th Ave. Phoenix, AZ 85007

Salary: Up to $60,000.00 (DOE) 

Grade: 20

Open Until Business Needs Are Met
(1st Review of Resumes April 25, 2025)

As the HR Operations Analyst, you'll play a pivotal role in our Human Resources team, supporting various functional areas such as performance management, operations/onboarding, and benefits administration. Reporting to the HR Manager, you'll act as a liaison between ADOA-Shared Services and the agencies we support, ensuring seamless personnel administration for over 40 agencies, boards, and commissions. We are seeking someone who is looking to further develop their career in Human Resources by being surrounded by HR Professionals who are willing to share knowledge and expertise. By taking this role you will get on-the-job experience, build relationships with HR departments around the State and develop your HR skill set in an HR Generalist role.

We are looking for someone who is a very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. Someone who is stable and dependable as well as consistent in their actions. To be successful in this role the person must be people-focused, helpful and "customer service" oriented. We are also interested in finding someone who identifies problems, and enjoys solving them, particularly within their own area of expertise. If you are someone who is detail-oriented and accommodating as well as comfortable working as part of a well-defined team then we want you to apply!

In addition, expanding your HR Generalist skill set, you will also be eligible to further develop your experience in Human Resources by:

• Attending the HR Academy, this is an award-winning program designed and delivered by ADOA-HRD and is meant to further develop HR professionals across the State.
• Participating in various Communities of Practices which focus on a variety of HR disciplines including; Recruiting, Employee Relations, FMLA/ADA, Predictive Index and Classification and Compensation in order to learn about State HR procedures and processes.
• Engaging in one-on-one coaching with the HR Manager to help develop HR skill sets.
• Learning about HR from the perspective of a centralized HR approach as ADOA is the central hub for all State Agencies covered under the State Personnel System (SPS).
  

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Maintain human resources information system (HRIS) records. Provide day-to-day administrative support for area of assignment; answers general HR inbox inquiries, coordinates with the HRIS Service Desk, troubleshoots and route service tickets as appropriate, initiates, prepares and enter personnel action forms (PAFs) into HRIS (AZ360), audits and corrects personnel actions. Prepare data and reports for HR Manager and CHRO as requested.
• Provides training and instructions to HR Liaisons in HRIS (AZ360). Acts as SME and conducts training related to AZ360 operations. Manages unit projects, collects performance metrics, generates ad-hoc HR reports, authors standard operating procedures (SOPs), and implements LEAN initiative. Acts as administrator and/or proxy for multiple HR systems including AZPerforms!, MAP, ASRS, Equifax and ServiceNow.
• Oversees on-boarding process, conducts new employee orientation, completes I-9 verifications, coordinates employee fingerprinting, badging and first day arrival. Pulls new hire paperwork from Equifx Compliance Center to be included in personnel files. Conducts off-boarding process, entering separations in HRIS and providing separation information to employees.
• Assist with benefits administration, including enrollment, change reporting, answering questions and employee communications. Reviews and approves Arizona State Retirement System (ASRS) requests. Enters RASL requests and actions in HRIS. Process requests for annual leave carry over. Reviews and routes documents for executive level appointments, special assignment extensions, and administrative leave extensions.
• Assists in FMLA administration and serves as back-up. Intakes FMLA requests, prepares letters and packets for FMLA requests, reviews eligibility requirements in HRIS (AZ360), creates pending HRIS actions, uploads long-term disability packets to ASRS and coordinates with Leave and Benefits Consultant to support ongoing cases. Pulls FMLA reports (including under 30 report, unpaid premium benefits) and coordinate with Consultant when communicating with employee.
• Interprets and applies HR rules, policies and procedures; prepares letters, memos and communications, attends meetings and trainings relevant to area of assignment, travels on State business and serves as back-up to unit staff. Assist in human resources policy/program implementation.
  

Knowledge of:

• Current principles, practices and methods used in the administration of an HR program
• Federal and state employment laws, statutes, rules and regulations
• Agency policies, rules, and regulations
• Principles and practices of modern organizational development
• Personnel actions, FMLA, employee leave, workers compensation and HR service delivery
• Proper use and application of English and grammar

Skills in:

• Communicating effectively verbally and in writing
• Establishing priorities among conflicting needs
• Researching, collecting, and analyzing data and reports
• Developing and implementing various improvement initiatives for assigned program areas
• Identifying the root-cause of issues and formulating solutions
• Research and analysis techniques
• Reviewing and routing service tickets
• Google Docs, Sheets, Slides and Gmail
• Records and document management
• Maintaining a high degree of confidentiality and providing a high level of customer service

Ability to:

• Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules and regulations
• Perform research, collect and analyze data and report information
• Negotiate and apply reason persuasively to resolve employee issues
• Comprehend and make inferences from written material
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work
• cooperatively and jointly to provide quality seamless customer service
• Demonstrate continuous effort to improve operations and streamline work processes

Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs)

• Bachelor’s Degree in Human Resources or closely related field
• Two years experience as a Human Resources Analyst or equivalent experience such as HR Assistant, Specialist or Generalist
• Relevant HR Certification
• Interest in progressing in the field of Human Resources as a long-term career goal
  

• Background and reference check, including state and federal criminal records fingerprint check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Participation in ASRS Lifetime Benefit Pension Plan after 27 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer