ATTORNEY GENERAL (DEPT OF LAW)

Address: 2005 N CENTRAL AVE, PHOENIX, AZ  85004

Salary: $51,625 - $71,600 

Grade: 23

Closing Date: OPEN UNTIL FILLED

The Arizona Attorney General’s Office Criminal Division is seeking a Business Analyst. This position primarily provides system analysis, technical assistance and support related to the Criminal Division's Case Management System (PROSECUTORbyKarpel - PbK) a business applications solution and database.

This position will maintain and assist with design and development of the division's PbK software to support data analysis, record keeping, document development and management, and may provide recommendation and support on future data management, individual, and trial technologies. Specifically, the position will provide support for issues relating to PbK including coding and updates for templates, reports, statutes, user profiles, other system updates and maintenance, responding to queries, assist in content development, diagnose problems and recommend and implement solutions. Also, responsible for maintaining current knowledge on PbK development and issues and will act as a point of contact with the company for user issues. Writing/maintaining technical and user manuals/system documentation/reports as well as training materials and will be responsible for training new personnel.

This position will also perform administrative support with the Criminal Division's specific information systems.

This position may be eligible for Remote Work up to two days a week based upon the department's business needs and continual meeting of expected performance measures.

Performs Criminal Division PbK database maintenance functions: programing reports, updating templates and users, adding/coding new templates, staying current on database updates and ensuring compliance, setting up new PbK users and/or maintaining user profiles; providing ongoing training and updates to users; maintaining AGO-specific PbK handbook. Will serve as the PbK software specialist to both internal employees and external vendors.

PbK customer support: responds to requests for service and assistance in a timely manner; assists end-users with software; takes a customer-centric approach to problem solving; solicits customer feedback to improve service.

Developing and executing PbK training plans, training materials and facilitate classes. Interface with IT at courts to facilitate computer use during trials. Assist Division personnel by developing presentation materials and training new users.

Responsible for Division's intranet (SharePoint) webpage creation & modification.

Other duties as assigned as related to the position

KNOWLEDGE
Knowledge of PbK. Customer service principles.
Knowledge of: quality assurance and testing tools and processes; user testing, problem resolution and planning.

SKILLS
Strong customer service skills relating to assisting with computer programs.
Excellent interpersonal, written and oral communication skills.
IT training and problem resolution skills.
Strong communication and problem-solving skills.

ABILITIES
Ability to balance, prioritize and organize multiple tasks.
Ability to work collaboratively in teams and across organization.
Ability to synthesize feedback and adjust plans accordingly.
Ability to build strong relationships inside and outside of the organization.
Ability to develop and write technical documentation, such as training manuals.
Ability to execute prescribed testing using established procedures and tools.
Manage multiple high priority initiatives.
Keen attention to detail.

Preferred Associate’s degree plus 1 – 3 years of experience in database/software administration (or equivalent experience).

• Travel is required for this position. A valid Arizona Driver’s License is required, along with consent to have your driving record run periodically.
• All applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken into account.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Attorney General's Office offers a comprehensive benefits package to include:
Student Loan Assistance
Sick leave
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions, please feel free to contact Human Resources at (602) 542-8056 or email us at humanresources@azag.gov.

During all phases of the selection process, people with a disability may request a reasonable accommodation by contacting the AG’s Human Resources Office at (602) 542-8056 or via e-mail at HumanResources@azag.gov. The Arizona Office of the Attorney General does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation or age in its programs, activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division, 2005 N. Central Ave., Phoenix, AZ 85004, Phone: (602) 542-8056, Fax: (602) 542-8000.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.