DEPT OF HEALTH SERVICES

Address: 150 N 18th Ave

 Phoenix, AZ 85007

Salary:  $48,000

Grade: 19

This position will serve as the administrative team member for the lobby and will report to the Office Chief. This position is responsible for ensuring adequate coverage for all lobby window positions through managing the lobby traffic and by working with the Office Chief and Operations Manager on scheduling and relaying any issues directly to management.

Will handle the most complex customer service complaints, inquiries and issues that may include specialized instruction, training or certification in specialized areas of expertise. This position will be responsible for closing out the cash drawers in the lobby, completing detail usage checks daily and ensuring all supplies and materials for the lobby are adequate.

This position will process issuance through mail, in person and VitalChek requests. The incumbent will interpret and comply with statutes, rules, regulations, policies and procedures. Process and secure customer information, cash receipts, certified paper, applications, corrections, amendments, and confidential documents. Provide quality control of the certified paper and certificates to ensure correct certificates are issued and mailed to correct applicants. Responsible for training lower level staff and will assist with unit workflow, evaluating, recommending and making changes to work processes and procedures.

Provides complete and accurate service to applicants for birth and death certificate requests, amendments,
corrections, adoptions, delayed/presumptive death, putative father and court ordered paternity through the
quality review and shipment of records to applicants.
Responsible for ensuring adequate coverage for all lobby window positions by working with the Office Chief and Operations Manager on scheduling and relaying any issues directly to management. Will handle the most complex customer service complaints, inquiries and issues that may include specialized instruction, training or certification in specialized areas of expertise.
This position will be responsible for closing out the cash drawers in the lobby, completing detail usage checks daily and ensuring all supplies and materials for the lobby are adequate.
Provides training to lower level staff on each job function. Assist with unit workflow through evaluating and
recommending changes to work processes and procedures. Creates and edits desk procedures as needed.
Other duties as assigned as related to the position.

Knowledge of:
-Computer fundamentals.
-Knowledge of use of scanners, scanning software, Electronic Birth and Death System, the Google Suite to include GMail, Docs, Sheets and Calendar.
-Basic office equipment and computer systems.
-Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

Skill in:
-Attention to detail
-Handling multiple projects at the same time.
-Manual and electronic records management.
-Providing computer training.
-Oral and written communication skills including excellent interpersonal and listening skills.
-Basic methods, techniques and practices of conducting quality assurance, examining and evaluating records.
-Organization, coordinating and implementing projects.

Ability to:
-Research, troubleshoot and resolve problems
-Establish and maintain effective working relationships with others.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Associate s's degree in a related field with 3 years of work experience or 5 years of work related experience may be considered in lieu of a degree. Preference will be given to candidates with working experience in a vital records office environment.

Driver's License.
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing Tammy.Kaczmarek@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.