ARIZONA DEPARTMENT OF ADMINISTRATION

Risk Management Division (RMD)

This position may offer the ability to work remotely on a hybrid basis, within Arizona, based upon the department's business needs and continual meeting of expected performance measures

Main Office Location: 100 N. 15th Avenue suite 301, Phoenix, AZ 85007

Salary: Up to $50,000.00 (DOE) 

Grade: 19

Open Until Filled

The Arizona Department of Administration (ADOA), Risk Management Division (RMD), is seeking a dedicated and detail-oriented Claims/Administrative Support professional. In this role, you'll be instrumental in managing and maintaining our claims system, accurately inputting and updating a variety of property, general liability, and auto claims. This includes coding complex claims and documentation, requiring a solid understanding of the claims process and the insurance industry. You'll be the first point of contact for many, handling incoming calls, emails, and physical correspondence from claimants, insurance companies, law firms, and agency staff. A key part of your responsibilities will involve composing, creating, maintaining, and documenting complex analytical work through correspondence and reports. The ideal candidate will have extensive practical experience with Adobe Pro and Google Workspace. You'll provide essential support to the property and liability claims section, offering guidance and performing various tasks to assist the department. This position requires a minimum of two in-office days per month to handle tasks such as mail scanning, outgoing mail, supply restocking, and general office duties, and you'll also assist with projects related to the claims system database.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Analyzing and accurately inputting/updating all property, general liability, and auto claims into the Risk Management claims system, including coding and entering complex claims and documentation received by the division
• Handle incoming calls, electronic correspondence, and hard-copy correspondence from claimants, insurance companies, law firms, and agency staff, and will compose, create, maintain, and document difficult analytic work in the means of correspondence and reports
• Provides support to the property and liability claims section, providing guidance and performing miscellaneous tasks in support of the department
• The position is required to perform in-office duties consisting of mail scanning, outgoing mail, supply restocking, and general office tasks, and will assist with various projects related to the claims system database

Knowledge of:

• General knowledge of state government operations, statutes, rules, and procedures
• Technical requirements include analyzing, evaluating, and a good understanding of insurance and risk management
• Intermediate to advanced knowledge of Google Suite products and secure systems
• Comprehensive knowledge in administrative support functions and office management practices
• Knowledge in paperless systems, data validation, and conditional formatting
• Knowledge of the insurance industry and claims processing

Skills in:

• Excellent human relations
• Effective and persuasive verbal and written communication
• Coordination, planning, organization, research, training, and using information technology
• Excellent data entry, Adobe and Google Suite
• Customer service and organization
• Time management
• Utilizing automated paperless systems to upload and index documents appropriately
• Analytical and research
• Efficient multi-tasking
• Producing reports utilizing various systems

Ability to:

• Work under stressful conditions and deal with emotional and volatile situations
• Train and answer basic agency questions through effective verbal and written communication
• Analyze and interpret claim data and claim forms
• Understand the diversity and differences of the various state agencies
• Exhibit effective interpersonal skills in dealing with personnel at all levels within an organization
• Reach logical conclusions and recommendations
• Understand laws, rules, and procedures
• Work autonomously and in a team environment
• Multi-task and meet deadlines
• Maintain confidentiality
• Pay attention to detail

• Prior experience in the public sector, demonstrating an understanding of government operations, regulations, and unique administrative processes, is a preferred qualification

• Background and reference check, including a criminal records verification
• Valid AZ driver's license at start date

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer