DEPARTMENT OF CHILD SAFETY

OFFICE OF SUPPORT SERVICES
3003 N Central Ave Phoenix, AZ 85012

Salary: $28.1875 HRLY/$58,630.00 Salary 

Grade: 21

Closing Date: July 4, 2025

Under the general supervisor of the Department of Child Safety Service Approval Program Manager, this position manages Program Service Evaluators and Program Project Specialists, in the statewide Service Approval Unit. Assigns work and evaluates performance of subordinates. Interacts regularly with Regional staff from multiple departments providing technical assistance and expertise, gathers information, solves problems, and improves procedures.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Provides management, oversight, and day-to-day direction and follows statewide practices. Manages teams that provide support and services to Regional staff for out of home placement service requests. Follows established policies and procedures and is responsible for the timeliness, accuracy, quality of work products for service approvals for out of home placement requests. Monitors unit dashboard. Assigns work and evaluates performance of subordinates. Monitors and evaluates outcomes. Completes monthly quality assurance review. Prepares and submits weekly metrics. Reviews monthly standard work to ensure continuity of workload due to vacancies, leave and absences.
  
• Assists with interviews, hiring and training staff. Evaluates employee performance of direct reports. Meets with employees monthly to discuss performance. Completes thorough appraisal documentation. Initiates discipline actions when necessary; and approves leave time and time sheets.
  
• Serves as the Liaison for the Service Approvals Unit to resolve problems and questions presented by direct reports, internal and external customers.
  
• Attends training and management meetings. Participates in work teams/groups. Facilitates weekly huddle meetings and other meetings as requested. May serve as acting Program Manager as needed.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Federal and state laws, regulations and directives governing child protective services
  
• Conflict resolution techniques
  
• Microsoft Office (Word, Excel, PowerPoint)
  
• Guardian
  
• DCS business processes as it relates to Services and Payments

Skills in:

• Eliciting and gathering information
  
• De-escalating situations
  
• Managing own time and arranging work
  
• Verbal and written communication
  
• Establishing and maintaining interpersonal relationships
  
• Performing general clerical functions such as, reception, filing, mailing, data entry

Ability to:

• Sit for long periods of time
  
• Maintain professional boundaries
  
• Work as a team member and team lead
  
• Maintain a tracking system to ensure follow up and timely resolution of tasks
  
• Accept responsibility for work product and outcomes

The preferred candidate will have DCS supervisor experience and knowledge of service approval process in Guardian.

The ability to secure and maintain clearance from the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV.   Requests should be made as early as possible to allow time to arrange the accommodation.  Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.