DEPARTMENT OF ECONOMIC SECURITY

Division of Child Support Services (DCSS)
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $100,744.18 - $126,500.19 

Grade: 27

Closing Date: July 18, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Deputy Assistant Director (DAD) with the Assistant Director’s Office.

As the DAD of Operations, this role will oversee the DCSS Business, Policy and Systems Administrations. This position is responsible for strategically leading and supporting teams to administer Division operations, including finance, contracts, accounting, policy, monitoring, audit and technology to optimize efficiency, team engagement and problem-solving, and overall Divisional functioning.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
- Oversee administrators, managers, supervisors, professionals, paraprofessionals and administrative staff.
- Establish performance standards and expectations for the Division.
- Provide strategic management, formulation & situation analysis implementation and evaluation of operations.
- Lead project teams consisting of multiple departments or divisions, the community, and/or other governmental agencies.
- Monitor/make recommendations for statewide division budget and finance as they affect delivery of services.
- Analyze technical resources supporting system and Information Technology activities.
- Monitor efficiency and lead significant statewide programs, projects, initiatives, grants, contracts and develop corrective actions as needed.
- Manage continuous improvement; align regional processes; improve production effectiveness.
- Improve data reliability, customer support cycle time and customer satisfaction.
- Increase performance and maximize state and federal incentives.
- Design and implement statewide customer service/customer centric solutions and initiatives.
- Establish program and project outcomes and measurements and assume accountability for producing results.
- Develop and monitor proposals and presentations for legislative actions.
- Formulate and influence division policy.

Knowledge in:
- Practices of governmental budgeting and finance as they affect operations and delivery of services.
- Federal and state civil and criminal laws and regulations applicable to the delivery of child support services.
- Responsible supervisory, administrative, or managerial experience relating to the planning, organizing, and directing of various functions of a local child support or social service agency.

Skills in:
- Planning, organizing and directing a revenue generating division and its staff.
- Evaluating departmental policies and program practices, defining problem areas, developing and directing the implementation of policy decisions and practices to improve departmental operations and increase collections.
- Preparing and presenting clear and concise administrative, budget, and technical reports.

Ability to:
- Meet performance measures, data reliability and federal incentives.
- Analyze and implement program mandates.
- Conduct systems resource analysis and management, including hardware and software inventory that support case management activities.

The ideal candidate for this position will have:
- Any degree in Business Administration, Public Administration or related fields AND
- Three (3) years of senior level professional management or administrative experience operating a mandated revenue collection program, child support program, law enforcement or legal services or closely related social service program.

- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- Arizona Level One Fingerprint Clearance Card.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.