ARIZONA DEPT OF ADMINISTRATION

Benefits Services Division (BSD)

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures

100 N 15th Ave, Phoenix, AZ 85007

Salary: Up to $44,000.00  

Grade: 19

Open Until Filled

The Arizona Department of Administration (ADOA) Benefits Services Division (BSD) is seeking a dedicated and experienced Benefits Member Services Specialist. This role involves independently performing a comprehensive range of duties to assist State Benefits members, both via phone and in person. The specialist will explain complex system policies and procedures, counsel State active employees, retirees, long-term disability participants, and COBRA participants on various Benefits programs and coverages. Additionally, conducts public relations activities such as instructional programs, employer visits, meetings, workshops, and informational sessions.

The ideal candidate will have strong problem-solving skills to navigate various payroll systems and external sources, including ASRS, PSRS, CORP, the three state universities, and the General Accounting Office. They will utilize resources effectively to resolve multiple coverage issues and apply legal aspects of insurance policies for coverage determinations. The selected candidate will work well in a fast pace remote environment.

If you have a passion for helping others and the expertise to navigate complex benefits systems, we encourage you to apply for this fulfilling opportunity with the ADOA Benefits Services Division.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Exercises judgement within established guidelines, and performs tasks related to answering customer inquiries received via telephone, in person, or through applications and correspondence
• Utilizes multiple computer systems to determine insurance coverage eligibility; calculates and determines accurate payroll deductions, and applies basic accounting principles to determine payment overages, process payment collections and refunds. Able to problem solve among various payroll systems and outside resources, such as ASRS, PSRS, CORP, 3 Universities and the General Accounting Office
• Utilize resources to problem solve by understanding multiple coverage issues and will be able to apply legal aspects of insurance policies for coverage determinations. Will apply State Personnel Rules for coverage determinations
• Provides training and instruction to lower level employees and support staff; performs public relations activities such as instructional programs, employer visits and meetings, workshops and informational sessions
• Projects and special events as requested- such as assistance in the development of Open Enrollment materials; Total Quality Management participation in process improvement; and redevelopment of office polices and procedures

Knowledge of:

• Applicable State statutes
• State Personnel Rules, agency policies and procedures
• State and Federal insurance contract requirements
• Insurance programs
• HRIS system

Skills in:

• Basic accounting and auditing procedures
• Call center operations
• Utilize various computer applications
• Analyzing, interpreting and applying laws, rules and regulations applicable to the system
• Effective verbal and written communication skills
• Providing clear and detailed information in response to a broad variety of requests for information
• Interpersonal skills

Ability to:

• Provide quality customer service
• Understand benefits office policies and procedures
• Make effective oral presentations to groups for the purpose of presenting benefit education programs
• Establish and maintain effective working relationships
• Adapt to continual changing circumstances
  

• 1 year of customer service or equivalent prior Benefits experience.

• Background and reference check, including state and federal criminal records fingerprint check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date.

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer