The Certification Intake Supervisor supervises Intake Officers within the Certification & Licensing Unit. Responsible for the comprehensive administrative oversight and operational direction of the Certification & Licensing Unit's Intake Officers. This includes supervising the certification and licensing intake process, preparing for audits, and meticulously maintaining records. Additionally, this role involves updating departmental forms and employee handbooks related to certification and licensing, maintaining client relations, and providing support to other units as needed.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
• Oversees the intake process, providing comprehensive administrative oversight to Intake Officers within the Certification & Licensing Unit, exercising sound operational judgment . Directs Intake Officers by assigning, reviewing, and evaluating work. Resolves work procedure and policy discrepancies, develops work procedure manuals, and recommends enhancements to ensure superior service delivery to both internal and external departmental stakeholders. Directs the certification and licensing intake process, audit preparation activities, client relations management, meticulous record maintenance, and the authorization of certifications and licenses. Updates departmental forms and employee handbooks related to certification and licensing. Provides support to other units as required.
• The Intake Supervisor provides guidance to staff regarding the interpretation of Federal and State regulations pertaining to certification and licensing procedures, specifically those affecting the Department of Gaming, Arizona Tribes, and Event Wagering and Fantasy Sports. Additionally, they undertake various assignments as requested by the Certification Manager, Assistant Director, and Deputy Director of Regulation, and may provide support to other departmental units when necessary.
Knowledge:
• Arizona Tribal-State Gaming Compact sections and Appendices.
• Arizona Revised Statutes, including Title 5 and Title 13.
• Comprehensive knowledge of the Indian Gaming law including I.G.R.A.
• Effective supervision practices.
• Confidentiality.
• Diplomacy.
• Native American cultures and sensitivities.
• Microsoft Office and the G-Suite/Workplace.
Skills:
• Good computer skills, excellent writing and communication skills to effectively supervise the Unit staff.
• Independently plan, evaluate, organize, and prioritize work in relation to importance.
• Monitoring and reviewing the processing of applications for Tribal Gaming licensing, State Certifications, and Event Wagering and Fantasy Sports licensing.
• Ability to examine licensing documents and interpret Federal and State laws and Agency procedures as they pertain to the Gaming, Event Wagering, and Fantasy Sports Industries.
• Set goals for the Unit and for employee improvement.
• Team building, mentoring and resourcefulness.
Abilities:
• Work accurately and in a timely manner.
• Adapt to changing assignments and priorities.
• Respond to inquiries with tact, diplomacy, and appropriate timely information.
• Work as a team player within several divisions.
• Organize, prioritize and perform multiple tasks on a daily basis.
• Establish and maintain effective and positive working relationships with agency staff and the public.
• Follow verbal and written instructions and complete assigned tasks accurately.
• Work independently with minimal supervision.
• Communicate clearly with subordinates in order to provide guidance and expertise.
• Be organized, analytical, professional, and have the ability to problem solve.
• Display sound judgment.
• Organize and direct activities of diverse areas of regulation.
• Work from home.
• Minimum 3 years supervisory experience; preferred experience in Gaming, Licensing, or other Intake positions.
• Prefer bachelor's degree in Business Administration or related fields.
• Valid AZ Drivers License.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
The Arizona Department of Gaming offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
• To help you build a financially secure future, positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.
• If you have any questions, please feel free to contact Human Resources at HumanResources@azgaming.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.