ARIZONA HISTORICAL SOCIETY

Pioneer Museum - 2340 N. Fort Valley Rd.

Flagstaff, AZ 86001

Salary: $64,200 

Grade: 20

Open Until Business Needs Are Met

Operations Manager for Pioneer Historic Site in Flagstaff, and supervisor of guest experience staff, requiring a wide range of business skills and customer service acumen for today's rapidly changing environment. Ability to build and maintain community partnerships, and the ability to identify programming that holds the most promise for agency growth and sustainability. Interface with vide presidents as follows: Exhibitions, Education and Publications for final approval of any programs, exhibitions, or publications; Library, Archives and Collections regarding all aspects relating to artifacts and archives; Marketing, Communication,s and Revenue enhancement regarding all public relations and marketing inquiries, and statewide facilities manager regarding all buildings and properties issues. Manage and oversee daily business operations and present the agency within neighboring communities and partner organizations. Manage earned revenue generation. Responsible for coordinating the safe operation of the facility to meet visitor needs and coordinating all inspections with the statewide facilities manager.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

• Respond to all inquiries from AHS Vice President, Directors, Human Resources, and Facilities staff; prepare and subrnit monthly reports; consistently adhere to AHS and State policies and procedures; help meet financial goals detailed in the budget; address al emergencies and ensure proper security; promote the mission of AHS through community presentations and participation in local organizations

• Model professional behaviors that encourage staff and volunteers to maintain positive morale and to promote a good public opinion of AHS; enhance and promote cooperation between site staff and the AHS team; work as an effective team member with AHS staff and community partners to complete projects, enforce policies, and attain goals, meeting deadlines and objectives

• Coordinate employee/volunteer meetings to keep open lines of communication; provide local volunteers with effective coaching and feedback to improve performance; provide and create a positive and supportive work environment, maintain good working relationships with employees and volunteers, and between the site and in the local community; coordinate ongoing training of volunteers

• Serve as liaison to local community advisory groups and organizations, including NAPHS, coordinating, participating, and attending meetings as the Society's local representative; address all customer concerns in a timely, proactive, and professional manner, ensuring that any issues/complaints are resolved; actively identify ways to improve customer experiences by addressing their needs

• Manage and merchandize store, rental, and other earned revenue enterprises in coordination with the Marketing and Communications team, schedule approved promotional events to increase sales and visitation, maintain regularly advertised operational hours for the site, and work with local partners to promote the site in the community in coordination with Marketing and Communications

• Supervise staff and volunteers who work the guest experience desks at agency museums and sites outside of Flagstaff as directed, ensuring a consistent, warm, welcoming, guest experience, and fulfillment of the AHS guiding statement

• Work with AHS staff to identify local funding sources to support programming, facilities, and staff; maintain a good relationship with local school districts and leaders; update all important information promptly and share such information broadly with AHS staff and other pertinent local and regional partners as directed by supervisor

• Responsible for stewardship of designated property in coordination with Statewide Facilities Manager; monitor and report needs to SFM, proactively identify and address security issues, and consistently maintain security and maintenance standards for the site and equipment utilized therein; document in writing and report verbally security concerns or incidents promptly

• Promote and facilitate the presentation of well-researched and age-specific programming developed by the AHS content teams; evaluate such programming for its effectiveness with the marketing team; promote a professional museum presentation to the general public in the physical integrity and appearance of the facilities; maintain current knowledge of museum professional standards/best practices for accredited museums

• Develop, create, and seek out new and better ways to conduct the duties of this position; strive to make the work processes more efficient and effective; implement cost-saving measures wherever possible; bring forward ideas that may result in improvements in revenue generation or better services to the State of Arizona

Knowledge of:

• American Alliance of Museums Standards and Best Practices for Museums

• Visitor services and audience evaluation practices

• Ethical standards of museums

• Personnel management

Skills in:

• Establishing and maintaining effective working relationships with a variety of stakeholders, colleagues, vendors, and potential partners

• Organizing and coordinating a multitude of complex projects to meet agency deadlines

• Delegating tasks to appropriate subordinates to carry out the mission

• Enforcing laws, policies, procedures, regulations, and code of ethics

• Superb written and verbal communication skills

• Superb customer service skills

Ability to:

• Understand the Agency's vision, relate measurable objectives to reach goals, and communicate progress in achieving them

• Coordinate a number of complex tasks and manage multiple projects to completion on deadline

• Work collegially and collaboratively with a diverse group of stakeholders

• Interact with the general public for extended periods of time

• Delegate appropriately to staff and volunteers

• Analyze and synthesize complex information

• Maintain confidential donor information

• Form good interpersonal relationships

• Organize vast amounts of data

• Degree in business, historic preservation, history, or museum administration of related fields

• Able to know and interact with many members of the community and local elected officials

• Ability to serve and be knowledgeable on diverse groups of boards

• Knowledge of local issues and politics & local history

• Must have or be able to obtain an Arizona Driver's License

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The State of Arizona offers a comprehensive benefits package to include:

• Sick leave

• Retirement plan

• Health and dental insurance

• Vacation with 10 paid holidays per year

• Life insurance and long-term disability insurance

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note, enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions, please feel free to contact Brian Westerberg at brian.westerberg@azdoa.gov