DEPT OF TRANSPORTATION

Address: COMMUNICATIONS
1655 W Jackson St, Phoenix, AZ 85009

Salary: $56,710.06 - $66,008.8 

Anticipated Salary: $61,710.06

Grade: 19

Closing Date: 07/30/2025

This position will provide support to Community Relations staff, including Community Relations Project Managers, Supervisors and the Assistant Director, for projects and studies in ADOT Districts, as well as statewide planning efforts, programs and initiatives. This position will have frequent contact with the public by email and phone and works with Community Relations staff to address public questions and concerns.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Develop, manage and maintain project databases utilizing Excel, Google Sheets, GovDelivery and/or other stakeholder management systems. Conduct research and call/email to secure project contacts. Assist in gathering demographic data for projects. Maintain public comment spreadsheets/logs (including the annual Five Year Program), assist staff in responding to public comments.

Provide direct public-facing customer service by monitoring and responding to public inquiries on the project email/hotline, receiving reports of issues and working in collaboration with district-based Community Relations staff members to address those issues and communicate resolution. When needed, coordinate with the Governor's Office constituent services staff.

Assist with creation, proofreading, printing and distribution of public notices, fliers, traffic alerts, surveys, meeting materials, social media posts, and other public collateral materials in coordination with other Community Relations staff.

Assist with managing electronic and physical project files. Maintain updated the Community Relations internal project resources website. Maintain tracking logs for Title VI compliance reporting, public meetings/community engagement activities, website activity, and other Community Relations metrics. Maintain a master calendar for public meetings, ADOT events, community and special events, presentations and other project activities.

Prepare meeting agendas and minutes, assist in developing/updating standard work, prepare reports and presentations for internal and external audiences.

Knowledge:
- Intermediate computer skills, including proficiency in Microsoft and/or Google suite software.
- Editing and proofreading ability, with knowledge of proper spelling, punctuation, and grammar.

Skill:
- Demonstrated written and verbal communication skills.
- Organization and ability to manage multiple tasks.
- Coordinating projects, managing and prioritizing workload under deadline.
- Accurate typing proficiency at least 30 words/minute.
- Preparing and formatting reports and agendas and taking accurate meeting minutes/notes.
- Use of organizational communications methods, including email, formal correspondence, and memos.
- Electronic filing organization.

Ability:
- Experience responding to public queries effectively and professionally.
- Diplomacy and ability to communicate and interact effectively with the public, ADOT staff and government partners.
- Customer service ability to help resolve issues accurately, courteously, and timely.

A Bachelor's degree in an appropriate field from an accredited college or university.
At least two years experience or a combination of applicable education and experience.
Experience interacting directly with the public to provide information and address concerns.
Experience working in state, federal or local government.

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.