INDUSTRIAL COMMISSION

LEGAL DIVISION/ FRAUD UNIT

800 W WASHIGHTON ST

PHOENIX, ARIZONA 85007

HourlyRate: $31.25 

Grade: 20

Closing Date:  August 20th, 2025

This position will be responsible for supervising the ICA Workers' Compensation Fraud Investigations Unit investigations caseload and the Fraud Unit's investigators. This position will be responsible for effective and efficient operation and management of an Investigations Unit that completes fraud investigations pursuant to A.R.S. § 23-934. This position is responsible for establishing and maintaining work standards, procedures, methods and policies for the Fraud Unit's investigations including drafting templates, reports, forms for use for the unit.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
● Train, direct, supervise Fraud Unit investigations: evaluate compliance with Arizona Workers' Compensation laws, fraud laws, and rules to determine appropriate action; review case files, assess case issues; confer with Assistant Chief Counsel; assign cases to investigators; confer with investigators for feedback and monitoring of investigation activity; review, approve investigation reports; review legal material and consult with Assistant Chief Counsel and staff attorneys to keep abreast of laws, rules, legal procedures and judicial decisions; provide new and updated information to staff investigators; resolve problems and questions; attend training seminars and conferences; compile topic material and make presentations at conferences and meetings regarding the Fraud Unit's investigations and enforcement.
● Establish and maintain work standards, procedures, methods and policies for the Fraud Unit's investigations; keep records, track and monitor caseloads; compile and calculate investigations data; write status reports; confer with staff investigators for feedback on problems areas, policy and procedure effectiveness, equipment and resource needs; write justifications for budgets and expenditures.
● Plan and implement procedure modifications; consult with personnel from other ICA divisions and state agencies on a variety of issues; write performance evaluations; monitor equipment maintenance; handle administrative and personnel requirements; research and compile training material; hire new investigative staff; provide on the job instruction. Trains fraud investigators and administrative staff as needed
● Conducts AMS huddles, weekly unit meetings, required training, and Gemba walks. Communicate with the manager to discuss investigative plans and questions, resolve difficult issues, and share information.
● Drives state automobile to various locations throughout the state, conducting the business of the Fraud Unit

Knowledge in
● Procedures and techniques of managing and supervising an investigations unit responsible for conducting specialized and highly complex civil administrative and criminal investigations
● Arizona administrative practices and procedures and personnel rules and requirements
● Federal, State and local civil, administrative and criminal laws pertaining to fraud, workers' compensation, labor, occupational safety and health, debt collection, investigations and evidence of techniques and procedures used in conducting government regulatory enforcement, litigation, financial and criminal fraud investigations.
● ICA and Legal Division's purpose, goals, policies, procedures and practices.
● Private industry practices and government business and occupational regulation.
● Court rules and procedures pertaining to enforcement, adjudication and litigation of workers' compensation, labor, occupational safety and health, and debt collection
● Court rules and procedures pertaining to criminal prosecution.
● Sources for information and evidence relevant to complex workers' compensation, OSHA and labor enforcement, litigation and adjudication issues and criminal fraud investigations.
● Fraudulent schemes and artifices used to violate civil and criminal fraud and regulatory laws.
● Video cameras, field communication equipment and audio recorders.
● Computer databases for records and information searches pertaining to regulatory enforcement and criminal fraud investigations.
● Computer operation as used in record keeping.
● Google Suite and other computer programs. Arizona administrative practices and procedures and personnel rules and requirements.

Skills in
● Use of computers and other technical devices/programs/software, including investigative technology/equipment.
● Problem-solving, ingenuity, and decision-making.
● Training, teaching, motivating, and mentoring.
● Interpersonal communication, including skill in testifying in legal proceedings.
● Conducting investigative research and using effective investigative techniques and tools.
● Critical and logical analysis, including skills in analyzing and interpreting investigative facts and evidence.
● Interpreting and applying applicable law to investigative activities.

Ability to
● Use the stated knowledge and skills to effectively manage a large caseload and up to four investigators responsible for conducting compliance investigations throughout the State of Arizona.
● Requires the ability to use the stated knowledge and skills to effectively manage up to two administrative staff who assist with day to day tasks for the compliance unit.
● Recognize and engage those with different backgrounds, characteristics, and perspectives to bridge gaps in understanding of differing viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and provide input.
● Interact professionally with a diverse group of clients, coworkers, and the public.
● Manage a significant volume of cases and effectively use the skills of the staff.
● Display courteous, ethical, and professional behavior including to hostile employers.
● Apply professional ethical rules in daily practice.
● Exercise good judgment in making strategic decisions in cases and providing legal advice to clients.
● Multi-task, prioritize, adapt to changing circumstances, and meet deadlines.
● Plan, direct, and evaluate work of staff.
● Interview, hire, and mentor staff.
● Work under pressure.
● Travel within and without Arizona, including overnight stays. Interact professionally with a diverse group of clients, coworkers, and the public.

The ideal candidate for this position will have:

• College Degree.
• Three years investigative experience in a public or private sector.
• Minimum of (1) year or more experience managing an investigations unit.
• Advanced computer skills, especially experienced with Google suites

Recommended Licenses/Experience: State Private Investigation license, Fraud Examiner Licensed and or Process Server license.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance.