CUSTOMER SERVICE REPRESENTATIVE 2
FIELD OPERATIONS DIVISION / REGION 3 / KINGMAN, ARIZONA BASED
FLSA- Non-Exempt / SALARY GRADE 15 / HOURLY RATE $18.70
The Department’s Region 3 (Kingman) Office is seeking to fill its Customer Service Representative II position to provide over the counter services to the public and provide wide variety assistance with excellent customer service.
Major responsibilities include:
- Over the counter services such as; register watercraft, inspect watercraft (when necessary), ensure validity of legal documentation of ownership, issue new ownership documents, assess fees, collect revenue, identify stolen watercraft and notify Law Enforcement, enter revenue into POS register, responsible for cash security and accountable inventory.
- Over the counter services such as, issue licenses, special licenses, tags, stamps, and publications. Determine fees, collect revenue, responsible for publications, license inventory and security of those items.
- Prepare daily reconciliation reports; run daily and weekly register reports.
- Monitor and respond to radio traffic for the radio room. Attend meetings, serve on teams, attend department events and training classes as assigned.
- Respond to public inquiries through mail, in person, over the Internet and phones. Answer questions about watercraft registration, hunting, fishing regulations, where to hunt and fish, injured or nuisance wildlife or urban wildlife issues. Prepare special mail outs for hunts, special events, sorts, labels and stuff for mail outs.
- Purchase supplies, goods and services for the region using Arizona Procurement Portal (APP) to process punch-outs and purchase orders.
- Process invoices on received products to make payments. Make travel arrangements for regional travelers using the Ghost Card. Process or assist with monthly Ghost Card/PCard purchases and reconcile the monthly statements.
- Work with regional budgets, tracking expenditures, inputting information onto budget spreadsheets. Research issues as they arise. Assists other programs at special events. Process travel claims, employee reimbursement & seasonal fire paperwork.
- Performs other duties as assigned.
The candidate will have knowledge of/in: Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; Dept Accounting Manual; Special License Manual; ATF Laws; Various city, county, state & Native American Regulations & Ordinances.
Candidates must be skilled in: cash handling; active listening; problem solving; organization; multitasking; Business English; spelling; state geography; Microsoft Office, Google Workspace; NCR Counterpoint; Informix; up-sell techniques; written communication; 10 key; desktop computers; printers; copier and fax machines; proofreading and problem solving.
Must have the ability to: provide world class customer service; defuse a difficult situation; extend courtesy to all customers (internal and external); ability to handle dead, sick or injured animals and assist all program employees.
Knowledge of Microsoft Office, Google Workspace, excellent written and oral communication skills. Operation of all office equipment; scanner, copier, postal scales, phone system and call center environment.
Our work environment offers training opportunities and encourages career development.
Position requires possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona offers an outstanding comprehensive benefits package including:
*13 days of vacation
*12 sick days with accumulation benefits
*10 paid holidays
*Participation in the nationally recognized Arizona State Retirement System
*Superior health care options
*Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
*Life, long-term disability, and short-term disability insurance options are available
*Many more benefit programs are available!
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
If you have any questions please feel free to contact Nicole Baker at nbaker@azgfd.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.