DEPARTMENT OF CHILD SAFETY

COMPREHENSIVE HEALTH PLAN
3003 N Central Ave Phoenix, AZ 85012

Salary: $24.8232 HRLY/$51,632.26 Salary 

Grade: 19

Closing Date: November 3, 2025

The Resource Liaison provides initial care management and coordination to caregivers of children and youth in out-of-home care statewide upon enrollment to the Arizona Department of Child Safety Comprehensive Health Plan (DCS CHP – formerly known as Comprehensive Medical and Dental Program).

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Serves as primary health care liaison to foster caregivers and health care providers through outreach upon a child’s entry into DCS CHP enrollment providing education on health care delivery system, and services. Education may include but not limited to explanation of benefits, expectations of timely and appropriate scheduling of appointments visits for well child, dental and mental/behavioral health, and informational resources. Promotes and serves as subject matter expert on Medicaid's Early and Periodic Screening, Diagnostic and Treatment (EPSDT) benefit available to assist with navigating the health care system.
  
• Establishes relationships and partners with DCS field staff, DCS CHP staff, medical/behavioral health professionals, caregivers (kinship, foster parents, congregate care staff, etc.), clinic/hospital/specialty care providers and community resources to promote timely access to appropriate health services for the DCS CHP members.
  
• Provides care coordination through use of technological portals, DCS' Guardian and Mercy Care's FamilyConnect, and access to shared care planning documents. Dictates and writes case notes, histories and narratives for use by DCS CHP clinical staff and DCS Specialists.
  
• Participates on teams to identify and address systemic issues using the DCS Management System; participates with policy/procedure development and technical assistance tools. Records, tracks and reports data related to care management/coordination including referrals made to community based resources including family/peer to peer support agencies/organizations.
  
• Provides customer service regarding general medical, dental and behavioral health inquiries.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Familiarity with AHCCCS subcontractor standards, practices and compliance obligations
  
• Understanding of pediatric medical terminology
  
• Coordination of pediatric health care services
  
• Clinical standards of care and quality of care
  
• Understand Medicaid and Early Period Screening and Diagnostic Treatment (EPSDT) federal requirements

Skills in:

• Excellent oral and written communication (in English).
  
• Logical, critical-thinking and problem-solving.
  
• Excellent time management skills
  
• Intermediate use of computer software (example Microsoft Office Products including Excel)
  
• Excellent interpersonal skills
  
• Collaborative and team-oriented

Ability to:

• Cultivate strong relationships with DCS CHP stakeholders and DCS staff in the field to facilitate meaningful two-way communication and education
  
• Accurately document and account for information and impressions
  
• Navigate the DCS Guardian system
  
• Understand importance of and respect for the confidentiality of member information
  
• Deal effectively with rapidly changing priorities and follow through on responsibilities

The ideal candidate will have extensive customer service experience including but not limited to formal training and/or certification in medical and/or dental coding and terminology.

Must be able to secure and maintain clearance from DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV.   Requests should be made as early as possible to allow time to arrange the accommodation.  Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.