DEPARTMENT OF CHILD SAFETY

COMPREHENSIVE HEALTH PLAN
3003 N Central Ave Phoenix, AZ 85012

Salary: $29.4778 HRLY/$61,313.82 Salary 

Grade: 21

Closing Date: November 5, 2025

This Behavioral Health Residential Coordinator (BHRC) is integral to both the CHP Utilization Management (UM) team and CHP Behavioral Health Unit (BHU). This position is primarily responsible for coordinating admission of CHP members to approved Behavioral Health Residential Treatment Programs: based on aligning the member's treatment needs to the program scope and eligibility criteria. This encompasses oversight of full process from initial referral to admission transportation. The BHRC will build relationships with important stakeholders of the Arizona Medicaid Children’s System of Care including residential treatment providers, health homes, behavioral health clinicians and others. The BHRC will also work closely with other internal DCS departments including the Placement Unit and Contracts & Procurement.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Provides intensive care coordination to CHP members approved for DCS-funded Behavioral Health Residential treatment which includes reviewing clinical documentation from member's Child and Family Team (CFT) Meetings, treatment providers, CHP UM and BH Unit regarding member's treatment needs and reasons for necessitating Behavioral Health Residential level of care; and participating in Clinical Case Reviews, interdisciplinary Team Meetings, Child and Family Team (CFTs), professional staffing's and other clinical platforms as required; and liaising with the admissions/intake clinicians of all residential behavioral health that serve our members. Facilitates admission of member to the most clinically appropriate residential treatment program and problem-solve any potential barriers. Completes accurate and timely documentation of all care coordination activities.
  
• Coordinates with DCS Placement Unit and DCS Procurement departments regarding service authorizations. This includes timely notification of admissions, discharges, and changes in level of care within the same facility.
  
• Maintains a comprehensive list of all the Therapeutic Foster Care, Behavioral Health Residential Facilities and Behavioral Health Inpatient Facilities in Arizona and out-of-state that serve our youth, including program descriptions, eligibility/exclusionary criteria and admissions contacts.
  
• Maintains a comprehensive and accurate list of all the members that are in or awaiting admission to DCS-funded behavioral health level of care.
  
• Compiles basic data measures on above tasks to be shared at weekly huddles and other internal meetings.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Be highly knowledgeable about the clinical scope of these programs, their treatment tracks, exclusionary criteria, age/gender limitations, AHCCCS/Medicaid Registrations, and contract-status with DCS.
  
• All three levels of behavioral health residential treatment funded by Medicaid in Arizona: Therapeutic Foster Care (TFC), Behavioral Health Residential Facility (BHRF) and Behavioral Health Inpatient Facility (BHIF)
  
• Arizona Twelve Principles and Child and Family Team (CFT) process
  
• Arizona Medicaid Children’s System of Care
  
• Pediatric Behavioral Health terminology- including common psychiatric conditions, evidence-based interventions, various types of clinical providers, common types of evaluations

Skills in:

• Good oral and written communication
  
• Logical, critical-thinking and problem-solving
  
• Intermediate use of computer software (example Microsoft Office Products including Excel)
  
• Interpersonal relationships
  
• Collaborative and team-oriented
  
• Prioritizing tasks effectively
  
• Time management

Ability to:

• Plan, organize and implement care coordination for youth approved for behavioral health residential treatment
• Navigate the Arizona’s children’s system of care, foster care system and related agencies
  
• Understand importance of and respect for the confidentiality of member information in accordance with applicable standards and regulations
  
• Multi-task in a high-paced environment
  
• Adhere to deadlines

• Previous work experience a clinical behavioral health setting
  
• Previous work experience in the child welfare system
  
• Prior experience in (behavioral health) care coordination

Requires the possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.11). Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Mileage may be reimbursed, if applicable. (Arizona Administrative Code Revised 1/29/2020)

Must be able to secure and maintain an Arizona Fingerprint Clearance Card; must be able to secure and maintain clearance from DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV.   Requests should be made as early as possible to allow time to arrange the accommodation.  Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.