AHCCCS

Address:  150 N. 18th Ave, Phoenix, AZ 85007

Must Reside in Arizona.

Salary: $60,000 - $65,000

Grade: 23

FLSA Status: Exempt

Closing Date: Open Until Filled

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

What You'll Do:

Programs, analyzes, and runs tests on new or modified software programs, including documentation, diagram, and flowchart, and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines for Business Users, MCOs and Vendors.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include but are not limited to:
• Serves as the Technical Liaison for Business Users, MCO’s and Vendors by conducting research and analysis of system problems/issues that are identified. Document and recommend/ propose resolutions, which could be by opening a production ticket for resolution or generating a system request which is used to update/change the system and flows through the system development life cycle. Uses knowledge of both the business area and applications to analyze impact of user requirements on programs; develops and executes system tests.
• Performs life-cycle tasks regarding system testing; performs full-system life-cycle tasks including analysis, testing, documentation, and implementation for both new systems and for modification of existing systems. Performs User Acceptance Testing and/or Regression testing of automated system changes to ensure accuracy and thoroughness of expected output/outcome. Perform life-cycle tasks regarding Quality Assurance.
• Preparation of Test Plans. Prepares documentation to support analysis, design and planning of projects. Create, update and troubleshoot by using Power BI, Cognos and SQL. Create and use formulas in excel, such as Vlookup, data validation, if/else.
• Assist Business Users, MCOs and Vendors with technical support. Explain and/or train automated system changes. Coordinate; administer EDI, Encounters, and other subsystem technical support, which includes development and maintenance of technical documentation.
• Attend and lead various meetings, staff meetings, management meetings, meetings with programmers, etc.

Knowledge:
• Research Methods - Automated Information System Analysis
• Techniques and Principles
• Automated Information System Design and Functions
• User Acceptance Test Procedures, Test Plan Development and Standards for Documentation
• State and Federal Rules/Regulations
• AHCCCS Policy regarding Medicaid coverage and eligibility/LTC Policy and Procedures
• Business Operations and Rules
• Business area, procedure, policies and practices.
• COGNOS and Querying SQL
• Formulas in Excel
• Create scripts in various applications to automate tasks using tools such as VBA, Google Apps, AutoHotKey.

Skills:
• Analytical/research and problem solving skills to identify and respond to issues and effectively evaluate outcome
• Technical skills for preparation of test scenarios and system evaluation
• Quality assurance skills to ensure effectiveness of final product
• Organizational skills for project and day to day coordination
• Planning skills for preparation of time frames and effective work management
• Oral and written communication skills for effective communication
• Interpersonal/customer service skills for interfacing with external and internal customers and coworkers

Abilities:
• Work closely with business and other diversely talented technologists with a high degree of accuracy and detail
• Interface with users and all stakeholders in order to determine their evolving needs
• Work independently as well as in a team
• Quickly learn new security software tools with no formal training
• Work in a Virtual Office environment

Minimum:
• 2 years SQL experience to query databases for troubleshooting; auditing; updates to subsystems. 2 years of any combination of training and experience that meet the knowledge, skills, and abilities (KSAs); typical ways KSAs are obtained may include but not limited to: relevant degree from an accredited college or university, related quality assurance certification(s), coursework, and work experience relevant to the assignment.

Preferred:
• Bachelor’s degree plus 2 – 5 years' experience in quality assurance testing and analysis (or equivalent experience). Two years' experience in full life-cycle software development, which includes requirement definition, analysis, design, coding, system testing, documentation & implementation. Certification may substitute for years of experience. Certifications or equivalents that would be considered: ISTQB, CAST, CSQA, or CSTE.

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.