DEPARTMENT OF ECONOMIC SECURITY

Division of Developmental Disabilities
125 East Elliot Road, Chandler, Arizona 85225

Salary: 35,000.00 - 57,000.00 

Grade: 18

Closing Date: 11/11/2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Customer Service Unit Supervisor - After Hours. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

This position supervises, manages and provides support for the Division of Developmental Disabilities statewide After Hours team with programs and resource availability for requests and other administrative activities to ensure members needs are met and they are safe and secure;
• Conducts quality assurance reviews of the units work to ensure federal and state requirements are met
• Required hours of operation to support the team are, 24hrs a day on Saturday, Sunday, and all state holidays; Monday through Friday 5pm - 8am (schedule adjustments will occur based on business needs which may require coverage during an 8am - 5pm shift).  This position will be assigned an 8 hour shift within those hours after orientation and training. 
• Provides necessary training, ensure goals are achieved, establish continuous improvement
• Provides technical advice needed by the team to be efficient & effective in their roles to support members
• Assigned on-call schedule which will be outside of your normal working hours
• Establishes and maintains good rapport and open communication with internal and external supports
• Provides tracking & trending reports to address any gaps in processes within Support Coordination to best support members’ needs
• Supervises & directs staff to ensure consistency in tracking and trending of data from call logs
• Develops or modifies procedures and forms to improve program effectiveness.
• Attends & facilitates meetings, including but not limited to staff meetings, district supervisory meetings, meetings with representatives of other governmental and community organizations, and district and statewide workgroups

Knowledge in:

• Federal and State Statutes, agency policies and procedures relating to the care and treatment of persons with developmental disabilities
• Title XIX
• Crisis Management
• Social, intellectual, behavioral problems of people with developmental disabilities
• Community resources, medical, and behavioral health issues, and terminology

Skills in:

• Oral and written communication
• Workload management
• Skilled in leadership, team building, listening, and group facilitation
• Counseling (as used in providing advice and assistance) and interacting with members and family members
• Problem identification and resolution

Ability to:
• Utilize a computer including Microsoft, Google, OnBase, Focus, and various other programs
• Motivate, lead, and supervise subordinate staff
• Analyze issues and develop positive solutions
• Work independently and within diverse work teams.
• Establish and maintain effective working relationships/communication with diverse individuals and community groups, such as members, parents/families, professionals, providers, advocate, and community planning organizations, elected officials, agency employees, media, and the general public

The ideal candidate for this position will have:

• Possess a minimum of 3 years of experience in applying federal, state, and local laws, rules, regulations, policies, and procedures relating to service delivery to individuals with developmental disabilities, which must include a minimum of 2 year of supervision of professional staff.

• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children
and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the
Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Brenda Simpson at (520) 307-5579 or at brendasimpson@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (520) 307-5579 or brendasimpson@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.