The Agency Learning and Development (L&D) Manager is a strategic leader responsible for designing and implementing learning programs that develop employee and leader skills aligned with business objectives. The role manages engagement and L&D initiatives, measures their effectiveness, and supervises a team of L&D professionals and plays a key role in enabling the organization to attract, retain, and engage employees. Reporting to the CHRO, the manager collaborates with senior leaders to maximize workforce resources and ensure compliance with laws and policies. This position requires travel for meetings and activities.
Major duties and responsibilities include but are not limited to:
- Facilitates, leads/manages and participates in projects, activities, programs, communications and committees related to organizational L&D and engagement.
- Direct supervision, guidance, and support to a team of L&D professionals. Responsible for assigning and overseeing daily tasks, facilitating professional growth through coaching and mentoring, conducting regular performance reviews/discussions, and fostering a collaborative team environment. Ensures that team members are aligned with goals and best practices and addresses challenges or conflicts promptly to maintain high standards of service and productivity.
- Responsible for compliance with applicable laws, statutes, rules, policy, procedures, etc. and for monitoring and reporting mandatory training compliance.
- Other duties as assigned as related to the position
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Knowledge of an/or ability to learn:
- Current, most acceptable forms of organizational development practices relating to optimization of existing workforce.
- Federal and State employment laws, statutes, and Arizona Administrative Code (Personnel Rules).
- Strategic planning and consultative approaches.
- Principles of management of hybrid and virtual workforce
- Effective leadership behaviors
- Continuous process improvement methodologies and practices
- Project management/planning concepts and practices
- Statistical analysis techniques and research methods
- Motivation techniques and reward strategies
Skilled in:
- Verbal and written communication
- Connecting theoretical learning to practical application
- Leading, supervising and motivating teams
- Building and maintaining relationships
- Managing available resources to achieve desired results
Ability to:
- Articulate desired performance outcomes
- Drive performance and accountability among staff
- Maintain confidentiality
- Provide critical assessments of various aspects relative to areas of oversight and involvement
- Ability to develop, conduct, implement and evaluate L&D programs
- Deliver effective and engaging L&D programs and to train others in the same
- Work effectively with staff at all levels in a professional and customer-oriented way
Minimum:
Five or more years of experience in relevant areas with increased responsibility over time, requiring at least two years' experience supervising and/or leading teams. Bachelor's degree in relevant field may substitute for two years of experience.
• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).
Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.