The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is looking for an experienced Quality Assurance Coordinator to monitor appropriate, timely, and professional care to inmates at assigned state facilities and/or contracted private prisons. The Quality Assurance Coordinator will promote a culture of continuous learning and improvement throughout the organization, lead a team with a variety of backgrounds in correctional healthcare including nursing, clinical coordination, data analysis, and administration. This position will analyze and synthesize information to improve healthcare delivery and work collaboratively with Contracted Healthcare Providers (CHP) and ADCRR Operations.
-Trains and supports staff in the understanding of work expectations and processes
-Provides customer support, leads and guides staff in meeting quality assurance program goals
-Evaluates staff work products and submits information to the Quality Assurance Director
-Facilitates team and stakeholder meetings as directed by the Quality Assurance Director
-Monitors vendor and operational processes related to inmate healthcare across various prison complexes
-Assists in developing monitoring guides and standard work
-Establishes and maintains databases, conducts root case analysis, and collaborates with Contracted Healthcare Provider (CHP) and ADCRR
-Compiles, analyzes, and trends data for presentation to various stakeholders
-Develops processes to evaluate errors and system issues
-Assists in maintaining a preventable adverse event reporting system and other tracking sources
-Reports concerns to the supervisory chain of command and participates in issues resolution
-Assists in developing a sustainable monitoring program and provide oversight to the CHP in implementing Continued Quality Improvement (CQI) Studies, ensuring alignment with ADCRR Health Services --Technical Manuals (HSTMs), National Commission on Correctional Healthcare (NCCHC) Standards and Federal Court Injunctions
-Supports the updating and progression of CQI study development at each of the nine prison complex sites
-Attends required meetings and training sessions
-Completes special projects and assignments within designated time frames
-Performs other duties assigned to the role
-Drives on State Business
Knowledge of:
-Principles and practice of mental health treatment in a correctional setting
-Quality assurance and utilization review methodology
-Basic procedure analysis and policy development methodology
-Research and patient assessment methodology
-Laws, rules, regulations, policies and procedures pertaining to the assignment
-Computer skills in operating systems
Skill in:
-Assessment, research and analysis
-Interviewing
-Investigative
-Verbal and written communications
-Synthesizing and presenting information in support of project objections
-Organization
-Time management
-Decision making
Ability to:
-Evaluate the effectiveness and appropriateness of healthcare services
-Effectively compose correspondence and reports
-Multi-task
-Conduct research and compose responses to issues/concerns
-Build and maintain effective working relationships with internal and external entities
-Compile information and reports
-Make decisions
-Meet deadlines
-Work Department’s standardized databases
-Work in a prison environment
-Three (3) years experience providing mental treatment services to incarcerated individuals
-Master’s Degree or higher in a mental health related field
-Current Arizona License Board of Behavioral Health Examiner
-Certified Correctional Healthcare Professional (CCHP)
Employment is contingent on the selected applicant passing a background investigation.
In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Enrollment eligibility will become effective after 27 weeks of employment.
Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.