DEPT OF TRANSPORTATION

TRAFFIC OPERATION CONTROL
2302 W. Durango Street
Phoenix AZ 85009

Salary: $56,329.00 to $66,329.00 
Anticipated Salary: $61,329.00 

*This position is eligible for a $4,000 hiring incentive

Grade: 21

Closing Date: January 14, 2026

The Traffic Operations Center (TOC) Dispatch Supervisor supervises the performance of a team of dispatchers while performing highly technical work in the TOC. This position is responsible for receiving, coordinating and disseminating critical information to the public from various sources related to emergency and non-emergency traffic management functions, including emergency notification from any and all First Responders.

Takes the lead and assesses situations using independent judgment; oversees the dispatching of mobile response units utilizing a two-way radio & CAD based notification system. Oversees the creation of the Dynamic Message Signs (DMS) for traveler information.

*This position is eligible for a $4,000 hiring incentive

Supervises a Shift of TOC Dispatchers, monitoring routine incidents and taking the lead on major incidents. Coordinates the shift transportation incident management effort in assisting DPS, local police and other emergency response agencies. Oversee the dispatch function for the Incident Response Unit (IRU) and ADOT rural response and other field personnel. Monitors CCTV cameras, DMS, Wrong-Way-Driver system, Flex Lanes, dust detection, scanners, law enforcement, electronic sensors, I-10 deck park tunnel TMS, and truck escape ramp monitors.

Responsible for scheduling work days for the shifts, creating a shift schedule for the TOC Dispatch Manager, maintaining adequate coverage/staffing of all dispatchers shift(s). The supervisor is responsible for providing on-call coverage on any shift, at any time. Meets with dispatchers regarding their annual evaluations, evaluates dispatchers on their daily work, grants/approves leave requests and timesheets, schedules training and conducts 1:1 coaching.

Responsible for completing quality control checks across a variety of operational programs ensuring key performance indexes are achieved. Other duties as assigned as related to the position.

Knowledge of:
- State transportation system;
- State geography;
- ADOT Emergency response and incident management;
- ADOT policies and procedures;
- State and Federal transportation guidelines;
- TIM mobile dispatching units;
- Disciplinary and corrective actions;
- CCTV and traffic monitoring

Skill in:
- Shift scheduling, operating multiple computer applications;
- Proficient in typing and Incident report writing;
- Coaching and mentoring;
- Delegate tasks appropriately;
- Recognizing/analyzing emergency operational/situations;
- Conflict resolution

Ability to:
- Multi-task stressful traffic related incidents/events;
- Problem solving;
- Work various schedules (including weekends and holidays) and change shifts as necessary;
- Provide on-call response coverage.

This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11)

Radio dispatching and emergency incident processing, experience with Google and Windows applications.
Familiarity with Arizona roadways. Dispatch, law enforcement and/or emergency background.
High school diploma/GED.

Valid Arizona Drivers license;
Ability to obtain Terminal Operator Certification Level D (TOC D) within six weeks of hire.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Employee Referral Program
This position is eligible for an employee referral incentive if all criteria are met.

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

*Certain criteria must be met in order to receive the hiring incentive pay-out.