DEPARTMENT OF CHILD SAFETY

OFFICE OF ACCOUNTABILITY
3003 N Central Ave Phoenix, AZ 85012

Salary: $30.9656 HRLY/$64,408.45 Salary 

Grade: 22

Closing Date: February 17,  2026

Under the direction of the Fidelity and Consultation Services Manager, the Contracted Programs Fidelity Supervisor leads a team that supports quality and fidelity of modern contracted services to achieve desirable service delivery to children and families. This position works collaboratively with Program Development Specialists, the Office of Procurement, and other DCS staff. In addition, this position ensure practice to standard work and program manuals, jointly coordinates provider meetings, and ensures timely and accurate data and visual management standards are used within the unit. Travel may be required for official State business.

• Oversees the daily operations of Program Fidelity, including development, sampling, monitoring, and review of contracted DCS programs. Facilitates data reviews with stakeholders, provides coaching on fidelity and site visit expectations, and leads related meetings.
  
• Provides direct supervision and professional development to the unit through regular 1:1s, performance management, quality assurance reviews, and coaching. Leads team meetings, gembas, and huddles to support alignment and continuous improvement.
  
• Maintains strong relationships with contracted service providers and internal/external stakeholders, and ensures staff do the same. Facilitates problem-solving and participates in cross-functional meetings, including jointly coordinating quarterly provider meetings. Travel may be required for official state business.
  
• Provides technical assistance and coordination to DCS and contracted programs. Conducts trainings to inform staff and providers about available services for children and families, in conjunction with Learning and Development.
  
• Monitors and interprets data related to contracted programs. Participates in the development of goals, objectives, and data plans in collaboration with the Practice and Program Services Manager and Procurement to ensure alignment with Department needs.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Principles and practices of supervision
  
• Department policy related to area of assignment
  
• Procurement laws
  
• State laws, rules and regulations
  
• Presentation of data
  
• Report development
  
• Principles of continuous quality improvement
  
• Group dynamics
  
• Conflict resolution
  
• Software applications (Word, Excel, PowerPoint, Vizio)

Skills in:

• Quality assurance
  
• Evaluating programs
  
• Organization
  
• Time management
  
• Effective group facilitation
  
• Creative problem solving
  
• Working in a team environment
  
• Providing excellent customer service
  
• Establishing and maintaining interpersonal relationships
  
• Verbal and written communication

Ability to:

• Learn and apply principles of the Arizona Management System
  
• Solve difficult or complex problems
  
• Facilitate work groups
  
• Develop and give presentations to large groups
  
• Provide constructive feedback and coaching
  
• Prioritize tasks
  
• Concentrate for long periods
  
• Communicate complex information using various methods of communication
  
• Assign work to and evaluate performance of staff

Master's or Bachelor's degree in social work or in a related field with 4 years of social service experience; experience in child welfare or other work with children and families in a social service situation. Training: project management, strategic planning, performance outcome analysis, policy and program development, quality assurance.

Requires the possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any driver training. Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Employees must clear the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.