The purpose of the Collector II position is to collect monies owed to the State, the Industrial Commission, or the Special Fund.
This position may offer a hybrid remote work schedule (requiring some in office work days each week), within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
The Collector II position: (1) ensures that all of the collection units activities are performed thoroughly, professionally, in a timely manner, and in accordance with applicable laws; (2) ensures that the unit generates high-quality work product; and (3) performs a variety of collection activities, including calling employers, posting/taking payment, sending invoices/statements, etc.
Knowledge of:
• Arizona administrative practices and procedures and personnel rules and requirements.
• Federal, State, and agency laws pertaining to debt collection.
• Federal and State law pertaining to bankruptcy.
• The purposes, goals, policies, procedures and practices of the Commission and the Accounting Division.
• Collections practices, methods, procedures, and tools, including Internet tools, databases, and other sources of information
relevant to the collections efforts (MVD, DES, Accurint, Corporation Commission, Registry of Contractors, PACER, County
Assessor Records).
• Collections technology.
• Accounting, bookkeeping, mathematics (including interest calculations), and financial statements.
• State and agency accounting software/systems.
Skills in:
• Teamwork.
• Planning/organization, multi-tasking, and time management.
• Clear and concise oral and written communication, including attention to detail.
• Use of computers and other technical devices/programs/software.
• Interpersonal communication and mentoring.
• Problem-solving, ingenuity, and decision-making.
• Teaching, persuading, and motivating.
• Using effective collections methods, processes, techniques, and tools.
• Critical and logical analysis.
• Interpreting and applying applicable law to collections activities.
• Tracing and locating persons with delinquent accounts.
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Ability to:
• Interact professionally with a diverse group of clients, coworkers, and the public.
• Display courteous, ethical, and professional behavior.
• Exercise good judgement in making decisions.
• Multi-task, prioritize, adapt to changing circumstances, and follow instructions.
• Maintain emotional control and work under pressure.
• Be persistent in performing collections activities or other tasks.
• Recognize and engage those with different backgrounds, characteristics, and perspectives to bridge gaps in understanding
of differing viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and
provide input.
The ideal candidate will:
• Have a college degree
• Have two years experience in a collections-related profession.
• Be bi-lingual (Spanish)
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.
If you have any questions please feel free to contact Human Resources at 602-542-5559 or hr@azica for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.