DEPARTMENT OF ECONOMIC SECURITY

Division of Technology Services (DTS)
1789 West Jefferson, Phoenix, Arizona 85007
www.azdes.gov

Salary: 40,495.72 – 56,458.00 

Grade: 20

Closing Date: February 27, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Technology Services (DTS) is seeking an experienced and highly motivated individual to join our team as PC Technician (Mobile Device Specialist). The Mobile Device Specialist is responsible for the day-to-day operations of the office and ensuring overall compliance with mobile device process and policies. This role processes intake, updates and maintains inventory databases, spreadsheets and other record tracking systems ensuring accuracy and compliance. This role provides support to customers, addresses their needs and concerns in a timely and professional manner, and helps to drive continuous improvement in our processes to enhance productivity and efficiency.

This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures.

The state of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Responsibilities include but are not limited to:

• Update inventory databases, Intake spreadsheet and other record tracking systems ensuring accuracy and compliance. Reconciling in-stock phones, suspended, pay, disconnects, and manages the buyback tracking, reporting. Processes receipts and certificates of data destruction. Processes and completes assigned ServiceNow tickets within defined Service Level Agreement (SLA) time frames.
• Mobile Device coordination - asset tagging devices, cleaning, sorting, and charging devices. Responsible for tracking and ordering accessories as needed. Coordinate receiving and shipping devices to/from end users and track their delivery status. Assist in the phone recovery process to help ensure phones are returned in a timely manner.
• End user support and administration to ensure devices are received and in working condition or processed for buyback. Provide End User support responding to user requests for assistance, such as password resets, service suspensions/disconnects, and troubleshooting equipment. Aid in transferring devices between users and accounts as needed.
• Utilizes various tracking tools to track mobile device ownership for the department. Logs and tracks mobile devices using the Intake Management and Telecom Billing System (TBS). Assist in the development and integration of MDU processes and procedures in the new management and billing system.

Knowledge of:
• Strong knowledge of mobile devices, their operating systems, and related technologies
• Understanding of customer service principles and practices, including how to identify and address customer needs and concerns
• Knowledge of project management methodologies and tools, with experience assisting with business development projects
• Understanding of business metrics and financials, with the ability to analyze data and identify trends and opportunities for improvement
• Analytical and problem-solving skills, with the ability to identify issues and develop effective solutions
• Attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.


Skill in:
• Strong organizational skills, with the ability to manage multiple tasks and priorities
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with staff, customers, and management.
• Customer service skills, with the ability to identify and address customer needs and concerns in a timely and professional manner
• Technical skills, with a strong understanding of mobile devices, their operating systems, and related technologies
• Attention to detail, with a focus on accuracy and quality in all work
• Working independently and as part of a team, with a focus on collaboration and teamwork.

Ability to:
• Ability to communicate clearly and effectively with staff, customers, and management, both verbally and in writing
• Ability to analyze data and identify trends, issues, and opportunities for improvement, and use this information to develop effective solutions
• Ability to work independently and as part of a team, with a focus on collaboration and teamwork
• Ability to build and maintain strong relationships with customers, suppliers, and other stakeholders
• Ability to stay up-to-date with the latest trends and developments in the mobile device industry, and incorporate this knowledge into business strategies and plans
• Ability to maintain confidentiality and handle sensitive information appropriately.

The ideal candidate for this position will have:

• Basic understanding of mobile devices and wireless technologies. Strong organizational skills and attention to detail.

• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify.
• Associate’s degree plus 1 – 3 years of experience in desktop support (or equivalent experience).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Benson Walker at (480) 318-4150 or email Bensonwalker@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 318-4150. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.