GAME AND FISH DEPARTMENT

FIELD OPERATIONS DIVISION / REGION 4 / YUMA, ARIZONA BASED
9140 E. 28th St. Yuma, AZ 85365

Salary: $55,000 - $65,000 

Grade: 22

Closing Date: 3/15/2026

Administrative Services Officer 3
“Office Program Manager”
FIELD OPERATIONS DIVISION / REGION 4 / YUMA, ARIZONA BASED
FLSA-Exempt / GRADE 22 / SALARY RANGE $55,000 - $65,000

Arizona’s vast landscapes, from the Colorado River to the high desert, are a playground for outdoor enthusiasts and a sanctuary for diverse wildlife. At the Arizona Game and Fish Department (AZGFD), we are looking for a dynamic Office Program Manager to lead our Yuma team in delivering world-class service to the hunters, anglers, and conservationists who make our mission possible.

This is more than an office role—it is the heartbeat of our regional operations. You will be the bridge between our agency’s complex regulations and the public we serve, ensuring that our conservation efforts are supported by seamless business operations and exceptional community engagement. If you are a leader who thrives on problem-solving, team building, and public service, we want you on our team!

Why This Role Matters
As the Office Program Manager, you are the face of AZGFD in the Yuma community. Your leadership ensures that our regional office runs like a well-oiled machine, allowing our biologists and officers to focus on the field while you provide the public with the information, licenses, and education they need to enjoy Arizona’s outdoors responsibly.

You’ll play a critical role in Continuity of Operations, standing in for leadership during vital decision-making moments and ensuring that every dollar of our regional budget is used effectively to support wildlife. By mentoring staff and coordinating volunteers, you are directly cultivating the next generation of conservation stewards.

What You’ll Do
• Lead Regional Operations: Serve as the assistant project lead for statewide programs and act as the primary contact for critical operational issues in the Yuma region.
• Empower a Service Team: Supervise and mentor the front-counter staff, ensuring they have the training and tools to provide superior education and service to the public.
• Manage Resources: Oversee regional budgets, reconcile funding sources, and manage Department property and assets to ensure taxpayer dollars are used with integrity.
• Bridge the Gap: Act as the liaison between the Department and the community, interpreting complex wildlife laws and regulations for the public.
• Drive Engagement: Take a lead role in R3 (Recruitment, Retention, and Reactivation) training and events, helping more Arizonans get involved in hunting, fishing, and shooting sports.
• Coordinate Volunteers: Manage the vital heartbeat of our regional volunteer force, ensuring they are trained, tracked, and ready to support our mission.

Why AZGFD?
At Arizona Game and Fish, conservation is personal. We are the only agency dedicated to managing more than 800 wildlife species in the state, and our success relies on the strength of our regional hubs. We value stewardship, teamwork, and professional growth. If you’re ready to lead a team that connects people to the great outdoors, apply today and join the legacy of conservation in Arizona!

This position serves as the regional customer service and operations manager in ensuring continuity of regional operations and delivery of superior customer service to Department customers. Confers with peers/higher level management in decision making, clarifying information and resolving issues. Manages work processes and systems; Coaches and mentors staff to include the proper use of a complex system of methods, procedures, rules, laws and/ or regulations. Works collaboratively with regional and headquarters managers in reviewing and interpreting various operational policies, processes and reports. Participates in various process improvement teams. Provides community engagement and outdoor recreation programs.
Specific duties include, but are not limited to:

• Administration of Regional Business Operations and Continuity of Operations: Serves as assistant project lead to Phoenix based programs; coordinates with all Divisions to develop and implement new and existing policies, procedures, directives and forms relative to department business. Serve as a lead contact to address critical operational issues during Regional Supervisor absences. Ensure laws, rules, statutes and regulations are followed while serving as a regional coordinator for all programs.

• Supervision of Customer Service Staff: Oversees front counter public information/education. Responsibilities include but are not limited to implementing customer service functions to ensure superior customer service. Direct staff to complete non-administrative projects in support of other programs. Ensure staff is updated with training, new promotions, policies and procedures. Evaluates counter operations/work and sales performance while coaching and mentoring.

• Oversight of regional budgets and Management of Department property: Responsible for but not limited to regular monitoring, reconciling and coordinator of budgets, funding sources, monies/charges, reporting, department's assets/property, inspections, repairs, annual assessments, hazards and liabilities.

• Administration of Regional Personnel Actions: Responsible for but not limited to organization and coordination/documentation with HR in the recruitment/interview, hiring, and promotions. Ensure confidentiality is maintained throughout all processes and serves as a regional payroll proxy for regional supervisors.

• Coordination of Volunteers: Responsible for but not limited to serving as the liaison and coordinator between volunteers and the Department Volunteer Coordinator while providing guidance to all included. Responsible for tracking, recording and ensuring training, completed forms/registrations, time sheets, and submissions are fulfilled.

• Public Information/Education: Responsible for but not limited to all aspects of Department wildlife processes and procedures related to our mission. Act as the liaison between the department and the public to ensure correct interpretations of information, laws, rules, statues and regulations are provided. Attends community engagement and partnership opportunities. Assumes a lead role in coordinating R3 training and events.

• Other duties as assigned as related to the position.

The candidate must have knowledge in/of: Commission/Department policies, procedures, all applicable laws, rules and statutes including but not limited to operations, watercraft, accounting, hunting, fishing, state procurement, and ADOA/Department personnel rules and laws; knowledge of public information/education and regional business operations including but not limited to revenue, sales, reporting, and funding; knowledge of principles and processes for providing customer and personal services.

Candidates must be skilled in: administering programs, coaching, and analyzing complex laws, rules, policies and procedures; task identification/prioritization of multiple projects, budgets and deadlines; reconciling, auditing and statistical analysis of data for reporting; negotiation, conflict resolution, problem solving, customer service, team building and strong interpersonal skills in responding to all inquiries; supervisory/managerial principles and techniques; Oral and written interpersonal communications.

The candidate will be able to: carry out all topics dealing with all aspects of Department wildlife responsibilities related to mission; interpret complex laws, rules, statutes, regulations, policies and procedures; maintain a regional customer service team ensuring goals and missions are obtained; maintain professional harmonious working relationships with customers (external/internal); develop performance and productivity standards, principles and practices of effective public administration; ability to anticipate customer needs.

• Leadership Experience: Two to three years of experience as a supervisor or manager in a customer service or operations-heavy environment.
• Regulatory Expertise: The ability to interpret and apply complex state laws, commission policies, and department procedures (from hunting/fishing rules to state procurement).
• Operational Savvy: Strong skills in budget monitoring, statistical reporting, and personnel management.
• Communication Skills: Excellence in conflict resolution and the ability to maintain harmonious relationships with both internal teams and the diverse public.

Our work environment offers training opportunities and encourages career development.

Possession of and ability to maintain valid Arizona driver’s license appropriate to assignment.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona offers an outstanding comprehensive benefits package including:

* 13 days of vacation
* 12 sick days with accumulation benefits
* 10 paid holidays
* Participation in the nationally recognized Arizona State Retirement System
* Superior health care options
* Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
* Life, long-term disability, and short-term disability insurance options are available
* Many more benefit programs are available

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.

If you have any questions please feel free to contact Nicole Baker at nbaker@azgfd.gov for assistance.