DEPARTMENT OF CHILD SAFETY

IT OPERATIONS
3003 N Central Ave Phoenix, AZ 85012

Salary: $23.2692 HRLY/$48,399.94 Salary 

Grade: 20

Closing Date: April 19, 2026

Under general supervision, this Desktop Support Technician will have varied and complex technical assignments providing Level 2 support of the DCS local area and DCS Wide Area networks for the Desktop Support Team.

Note: This position requires employee to be in office 3 days a week.

• Perform varied and complex technical assignments providing support of the DCS local area network and DES Wide Area Network devices in the Desktop Support Team Unit.
  
• Provide PC hardware, software troubleshooting, problem solving, network connectivity, distribution of hardware and software upgrades, virus detection and elimination, setup and configuration of PCs to the network. Create images and image workstations for distribution. Maintain workstations/server application security which includes virus definitions, encryption, and OS patches. Troubleshoot and support printers and multifunction printers.
  
• Ensure the successful day-to-day operation of networking technologies, providing timely responses to incidents. Accurately document support issues and resolutions in the Service Desk, and communicate user feedback to the DCS team. Consistently maintain a customer-focused attitude and approach in all interactions.
  
• Make educated decisions based on support requirements needed to provide the most efficient service possible to all DCS offices statewide. Statewide responsibility with travel and overnight stays are required. Travel to various geographical DCS locations.
  
• Advise supervisor of equipment and software needs; frequent contact with field users.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Vendor technologies, in-house developed applications and client computing hardware including, but not limited to;
  
• Personal Computers
  
• Functional characteristics and capabilities of operating systems for Windows
  
• Functional characteristics and capabilities of the hardware
  
• Wireless networking functionality and capability
  
• Network functionality and capability
  
• Functional characteristics and capabilities of desktop/laptop support and troubleshooting
  
• The principles, capabilities and operation of network and communication devices such as servers, routers, intelligent hubs, and gateways
  

Skills in:

• Strong customer service skills
  
• Excellent interpersonal, written and verbal communication skills
  
• Basic troubleshooting skills in computer hardware and software
  
• Using software utilities and monitors
  
• Network planning and implementation
  
• Installation and configuration of desktop / laptop hardware software and peripherals in a networked environment
  

Ability to:

• Balance, prioritize and organize multiple tasks
  
• Work collaboratively in teams and across organizations
  
• Synthesize feedback and adjust plans accordingly
  
• Build strong relationships inside and outside the organization
  
• Develop and write technical documentation
  
• Install and repair PC hardware & software installation
  
• Respond promptly to customer needs; take a customer-centric approach to problem solving; solicit customer feedback to improve service; respond to requests for service and assistance; and meets commitments
  
• Identify opportunities for use of solutions to improve efficiency and reduce waste
  
• Focus on solving conflict; maintain confidentiality; listen to others without interrupting; keeps emotions under control; remain open to other's ideas and try new things
  
• Work within guidelines of established methods; obtain, clarify and provide information within established parameters
  
• Prioritize and plan work activities; set goals and objectives; use time efficiently; communicate activities and results as appropriate
  
• Regularly provide specific instructions to complete tasks; regularly participate in reviews of assigned and completed tasks

This position requires driving as an essential job function. Employees must have and maintain a valid, class-appropriate driver’s license, complete required training, and pass all necessary record checks. A current, unexpired license—neither revoked nor suspended—is required. Those driving personal vehicles on state business must carry the required liability insurance (see A.A.C. R2-10-207.11). Acceptable driving records and completion of all driver training are mandatory.

Employees must secure and maintain an Arizona Fingerprint Clearance Card and DCS Central Registry clearance.

Associate’s degree plus 1 – 3 years of experience in desktop support (or equivalent experience).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.