ARIZONA DEPARTMENT OF ADMINISTRATION

Division of Business and Finance (DBF)

1740 W Adams St, Phoenix, AZ 85007

Salary: Up to $42,500.00 

Grade: 15

Open Until Business Needs Are Met (1st Review of Resumes 5/18/2026)  

The Arizona Department of Administration (ADOA), Division of Business and Finance (DBF), is seeking a high-performing and detail-oriented individual to join the Central Services Bureau (CSB) as an Administrative Assistant 2. In this essential role, the successful candidate will serve as a primary point of contact, providing exceptional customer assistance on behalf of various client agencies. Daily responsibilities include managing a public front desk window where the individual will process cash and various other forms of payment, while also overseeing all incoming and outgoing mail operations. Beyond direct public interaction, the Administrative Assistant 2 will maintain organizational efficiency by managing a shared email inbox, keeping agency contact lists current, and proactively updating internal procedures related to the position’s core functions.

• Public Front Desk & Customer Service: Serve as the first point of contact for walk-in customers, providing high-level technical information on behalf of client agencies and maintaining an accurate tracking log of all foot traffic.
• Payment & Document Processing: Receive, verify, and process various forms of documentation and fee payments for multiple client agencies, ensuring all transactions are handled securely and accurately.
• Email & Correspondence Management: Oversee a shared team email inbox by triaging incoming messages, forwarding correspondence to the appropriate staff members, and maintaining a high level of organization through digital filing.
• Process Documentation: Develop and maintain comprehensive policies, procedures, and informational guides related to mail services, front desk operations, and general administrative functions.
• Records Management: Systematically file and retain physical and digital records in strict accordance with the State of Arizona’s record retention schedules and legal requirements.
• Administrative Support: Execute specialized ad hoc projects and tasks as assigned by CSB management to support the evolving needs of the Division of Business and Finance.

Knowledge of:

• English, spelling, and grammar.
• Computer software and programs, such as Microsoft Office and Google Suite.
• State policies and procedures.
• Cash-handling and deposits.

Skills in:

• Interpersonal communication, including verbal and written.
• Time management.
• Organization.
• Customer service.
• Critical thinking.
• Attention to detail.

Ability to:

• Effective multi-tasking.
• Handle confidential materials and information.
• Troubleshoot common inquiries.
• Conduct other administrative tasks as requested.

• Background and reference check, including a criminal records verification

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer