Customer Service Representative 2

Apply now Job No: 541224
Work Type: Full-time
Location: PHOENIX
Categories: Administrative Support/Customer Service, Fish/Game/Wildlife

GAME AND FISH DEPARTMENT

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

The Arizona Game and Fish Department is an Equal Employment Opportunity agency.

Customer Service Representative 2

Job Location:

SUPPORT SERVICES DIV / CUSTOMER SERVICE & SALES / PHOENIX, AZ BASED
5000 W. Carefree Hwy. Phoenix, AZ 85086

Posting Details:

Salary: $18.70/hr 

Grade: 15

Closing Date: 6/14/2026

Job Summary:

CUSTOMER SERVICE REPRESENTATIVE 2
SUPPORT SERVICES DIV / CUSTOMER SERVICE & SALES / PHOENIX, AZ BASED
FLSA – Non-Exempt / SALARY GRADE 15 / HOURLY RATE $18.70

The Impact You Will Make
As a Customer Service Representative, you will:
• Facilitate Safe Recreation: Ensure watercraft comply with Federal requirements and hull safety standards, directly contributing to on-the-water safety.
• Protect Legal Rights: Review intricate documentation (lien foreclosures, repossessions, court seizures) to ensure lawful watercraft ownership and prevent fraud.
• Empower the Public: Respond to complex inquiries, issue licenses and tags, and complete public record requests to keep the community informed.

Why This Role Matters
Outdoor recreation is an essential part of the Arizona lifestyle. This role is the vital link between the Department and the public. You ensure that outdoor enthusiasts have exactly what they need to enjoy our waters and wild places legally, safely, and responsibly. Whether you're verifying complex ownership documentation or helping a first-time boater get registered, your daily expertise keeps Arizona's outdoor recreation thriving.

Duties Overview
You will provide exceptional over-the-counter and remote customer service, maintaining high standards of professionalism and patience—even when de-escalating difficult situations.
• Watercraft Registration: Inspect watercraft for compliance, review ownership legality, enter data into databases, issue ownership documents, and reconcile cash/POS transactions.
• Licensing & Sales: Issue licenses, special use stamps, and tags, as well as sell educational publications to the public.
• Information & Compliance: Interpret state/federal laws and Department policies via phone, mail, online, and in-person.
• Confidentiality: Verify licensing for private investigators and financial institutions before releasing confidential registration data.

 

Job Duties:

This position will be responsible for providing over the counter services to the public, registering watercraft, inspect watercraft for compliance with Federal requirements, review documentation for legality of ownership and/or authority and enters into database, issues ownership documents, collect fees and enters transactions into Point of Sales system.

Major duties will include:

• Issues licenses, special use stamps and non-permit tags and sells publications to the public

• Responds to public inquiries through mail, in person, online and over the phone regarding the interpretation of the State and Federal laws and
Department policies and procedures, complex watercraft registration requirements and reports

• Completes public records requests, verify licensing of private investigator with the Department of Public Safety and financial institutions with Department of Banking before divulging confidential information relating to watercraft registration

• Supports Department with public outreach efforts and maintains supplies necessary to perform job duties, including providing information to public in hand training of new employees when needed

• Performs other duties as assigned

Knowledge, Skills & Abilities (KSAs):

Candidate will have knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; hull identification and safety equipment; terminology of watercraft structures and equipment; cash handling and reconciliation; procurement. Must have knowledge of Game and Fish or other states MVD titling/registrations laws and formats and legality requirements of last will and testamentary, lien foreclosures, repossessions, court seizures and other numerous legal documents and Game and Fish Department Operations manual. Candidates will have skills in cash handling, active listening, problem solving, organization; multitasking; oral and written communication, customer service, grammar usage, 10-key and use of basic office equipment including Google Suite. Candidates will be able to defuse a difficult situation with professionalism and respectful attitude, provide customer service and show patience with customers.

Selective Preference(s):

The preferred candidate will have at least two years of experience with customer service, POS operation, and cash handling.

Pre-Employment Requirements:

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona offers an outstanding comprehensive benefits package including:

* 13 days of vacation
* 12 sick days with accumulation benefits
* 10 paid holidays
* Participation in the nationally recognized Arizona State Retirement System
* Superior health care options
* Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
* Life, long-term disability, and short-term disability insurance options are available
* Many more benefit programs are available

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment.

Contact Us:

If you have any questions please feel free to contact Nicole Baker at nbaker@azgfd.gov for assistance.

Advertised: US Mountain Standard Time
Applications close: US Mountain Standard Time

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