We're Hiring!
ASSISTANT CASE MANAGER / CASE AIDE – WELCOME CENTER
Phoenix, AZ 85021
Salary: $18.55 hourly
Shift: Monday-Friday 8:00am-5:00pm
Requisition Closing Date: June 9, 2026
Make An Impact With DCS
At the Arizona Department of Child Safety ("DCS"), we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state.
DCS is proud to be a pillar of strength for our communities, and the work we do each day helps build a safer, more compassionate, and more resilient Arizona.
Why DCS?
Working for DCS is more than just a job—it's a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You'll be part of a team that is passionate about child welfare and committed to serving with integrity, compassion, and accountability.
A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona's children and families.
If you're passionate about working with children and families, becoming a Case Aide at a DCS Welcome Center can be a life-changing experience. After four years of successful service, you'll also be eligible for promotion to the DCS Specialist Trainee position ($21.70 per hour).
What You'll Do
As an Assistant Case Manager/Case Aide at the Welcome Center, you'll:
- Transport clients and children and ensure proper use of child safety seats
- Transport children to designated placements as needed
- Assist clients with application processes
- Provide case assistance to participants involved in child safety services
- Engage, observe, and interact with children (examples: lice treatments, changing diapers, potty training, bathing, comforting)
- Provide trauma-informed care to children
- Perform housekeeping functions (examples: laundry, cleaning dishes, preparing meals, general cleaning)
- Assist Kinship Caregivers with TANF referrals, Fingerprint Clearance Card appointments, email account setup, and billing submission processes
- Process service approvals for living arrangements and support services, including Kinship Home Studies and Courtesy Supervision requests
- Respond to service approval inquiries and verify the accuracy of service request documentation
- Provide clerical and administrative support and maintain accurate records
- Refer clients and families to community resources and organizations that promote self-sufficiency
- Document client interactions, activities, and service-related information
- Participate in professional and unit meetings and deliver goods as requested
- Travel in-state and out-of-state as required
You may also be required to work outside of regular business hours, including weekends, holidays, and overtime.
We're Looking For Someone Who Can:
- Understand child development needs, behavioral needs, and cultural influences on families and communities
- Become familiar with community resources and services that support children and families
- Use strong communication skills, including active listening, de-escalation techniques, and clear verbal and written communication
- Use Microsoft Office, Outlook, Teams, digital calendars, video conferencing platforms, and mobile technology to document and coordinate work
- Manage multiple administrative and service-related tasks while maintaining attention to detail
What We Need From You (Required Qualifications)
- High School Diploma or GED
- Valid driver's license and a satisfactory 39-month driving record
- Ability to obtain and maintain a valid Department of Public Safety (DPS) Level One Fingerprint Clearance Card
- Ability to obtain and maintain CPR certification
- Work history, Central Registry, and Public Record review will be considered
- Ability to use a vehicle as an essential function of the job to conduct State business
- May be required to use personal transportation for State business and maintain current vehicle registration and motor vehicle insurance
This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Preferred Qualifications
The following qualifications are preferred but not required:
- Two years of college or university coursework with a minimum of 21 semester hours in:
- Child Development
- Rehabilitation
- Social Services
- Counseling
- Psychology
- Sociology
- Or another closely related field
Knowledge Areas That Support Success
- Basic principles of human and social services
- Child welfare and family support concepts
- Basic safety practices related to client transportation and child safety seating
- Community resources and programs that support children, caregivers, and families
- Administrative processes, documentation practices, and service coordination
The Perks
Join us, and you'll enjoy:
- Comprehensive medical, dental, and life insurance options
- A supportive retirement plan through the Arizona State Retirement System (ASRS)
- 10 paid holidays annually and generous vacation and sick leave
- Paid Parental Leave Program (must meet eligibility requirements)
- Higher education discounts, wellness programs, and professional growth and development opportunities
For a complete list of benefits provided by the State of Arizona, please visit our benefits page.
If You Have the Skills, You Can Make a Lasting Impact.
Use your strengths to help children thrive and families find stability.
Take the next step in your career and join a team that's transforming lives across Arizona. Apply today and be part of something extraordinary!
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.