DEPT OF TRANSPORTATION

Vehicle and Title Service Support

1801 W Jefferson St

Phoenix, AZ 85007

Salary:  $ 40,207.02

Grade: 17

Closing Date: 06/22/2026

To provide technical and functional leadership and training to personnel engaged in providing courteous, accurate and timely service to motor vehicle owners of the State of Arizona through the interpretations of and by ensuring compliance with statutes, rules, regulations, policies and procedures pertaining to abandoned vehicles and title & registration (T&R) within the State. Communicate with employees and Supervisor on work performance. Provide input on employee performance to Supervisor. Access internet data bases for investigative/stolen purposes. Responsible for the daily collection of monies and accurate reconciliation and daily deposits.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Provide technical and functional leadership to customer service personnel examining and reviewing applications submitted via AZMVDNow and processing applications; evaluation of submitted documents and or research to determine appropriate action to take which includes establishing
holds and deadlines; provide technical support to personnel and various law enforcement agencies; provide customer service via telephone.

Analyze complex technical data and documentation pertaining to T&R, abandoned vehicles, mobile homes and driver licenses; research and exercise discretion to interpret MVD Policy and Procedures, State Statutes and regulations when resolving issues of a technical nature; respond to a variety of technical inquiries from towing companies, law enforcement, political jurisdictions, insurance companies and other state agencies.

Provide backup for the Supervisor; participate with or on behalf of the supervisor in special assignments and task team endeavors; fill in for the supervisor during the supervisor's absence; prepare and submit reports; provide training and prepare schedules and work assignments to
Customer Service personnel; provide supervisor with information on employee progress and job performance as needed; responsible for ensuring accurate reconciliation and daily deposits are completed; assist with system and application testing.

Knowledge of:
• ARS Title 28, Training Manual, Cash Management (MAX), desk procedures, office procedures, reciprocity laws (with other states), federal law (where it supersedes state law).
• The Title & Registration, Customer and Abandoned Vehicle Data Bases.
• National Crime Investigation Center Book (for vehicles VIN's, Lee Cole Reference VIN Reference Books).
• Principles of problem solving and conflict resolution.

Skills in:
• Strong communication and customer service skills.
• Strong data entry and retrieval skills.
• Cash handling and math.
• Problem solving.
• Conflict resolution.
• Test systems updates and new applications.
• Google Workspace.

Ability to:
• Operate a personal computer linked to the mainframe, calculator, MAX.
• Determine necessary resources to resolve issues of a technical nature.
• Resolve discrepancies and problems expeditiously.
• Lead other CSRs and maintain effective working relationships.
• Stay up to date and assist in the review of Policies and Procedures.

Experience in dealing with high volume of irate and complex customer calls and multi-tasking.

Valid driver license.
Background clearance.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.