DEPT OF EMERGENCY AND MILITARY AFFAIRS

Work Location: Papago Park Military Reservation (PPMR), Phoenix, AZ

Salary: Up to $34.6632 per hour (DOE) 

Grade: 23

Closing Date: July 21, 2026

The Systems/LAN Administrator processes, documents, and coordinates resolution of trouble calls with the help desk. This position administers server infrastructure, implements software patches, security fixes, and tests and validates modified system configurations. Ensures compliance with standards for systems software and documentation. Additionally, this position monitors system reliability and availability.

Actively participates in promoting a continuous improvement of workplace culture, through the use of teamwork, root cause problem solving, standard operating procedures, and review of performance metrics.

Responsibilities include:
• Conducts daily analysis of all servers, identifies and characterizes incidents, generates incident reports, and investigates suspicious activity on all servers. Responsible for backup and validation of backups on all servers. Troubleshoot and isolate server issues (Hardware and Software), and work to resolve with all necessary parties required (Server Hardware and Software manufacturers).
• Monitors, supports, and maintains server-hosted services and applications within the environment, including standard infrastructure services, cybersecurity applications, and end user applications.
• Performs server builds, including physical installation and configuration, network-based imaging, and template deployment. Responsible for the lifecycle of servers within the environment from initial build to decommissioning.
• Provides advanced level troubleshooting to uncover the specific functional problem of any issue escalated from Service Desk Analysts and customers. Provide answers to complex technical questions not resolved by other Service Desk Analysts. Document, update and communicate internal processes changes to team as required. Provide updates and/or steps for problem resolution to other Service Desk Analysts.

Knowledge of:
• A variety of operating systems (ex. Windows OS.) on desktop and server
• Infrastructure technologies and in-house developed applications utilized in the enterprise
• Customer service and support principles and methods used to deliver a wide range of customer support services
• System software, hardware and networking and how they all interconnect / work together
• Computer and Server equipment and assigned system software
• Computer systems installed in customer organizations along with the customer's automation needs to participate in the planning and delivery of a full range of IT customer support services

Skilled in:
• Intermediate troubleshooting skills
• Developing and writing technical documentation
• Installing and repairing PC hardware and software
• Performing basic maintenance and repair of servers
• Building strong relationships inside and outside the organization
• Prioritizing and planning work activities, setting goals and objectives, and using time efficiently
• Communicating activities and results as appropriate

Ability to:
• Strong customer service skills
• Excellent interpersonal, written and oral communication skills
• Balance, prioritize and organize multiple tasks
• Work collaboratively in teams and across organizations
• Synthesize feedback and adjust plans accordingly
• Work within guidelines of established methods; obtains, clarifies, and provides information within established parameters and guidance
• Regularly participates in reviews of assigned and completed tasks

Desired qualifications include any combination of experience, education, and training that meets the knowledge, skills, and abilities as described. The preferred candidate will have certifications with Vmware, Microsoft Windows Server/Azure.

Special Job Requirements:
• This position requires possession of and ability to retain a current, valid Arizona state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)
• Individual is required to pass a criminal background investigation.
• Must be a US citizen. Candidates for this position will be required to submit to a criminal background investigation as well as possess the ability to achieve a favorable Tier 3 investigation for the purpose of obtaining/maintaining a Secret clearance eligibility and Common Access Card (CAC).
• Must currently possess an active IAT II certification, such as a CompTIA Security+ certification, or be able to obtain one within 6 months of hiring (see DoDD 8570 and DoDD 8140).
• Out of state travel may be required.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible DEMA employees participate in excellent retirement programs provided by the Arizona State Retirement System (ASRS) and for fire personnel the Public Safety Personnel Retirement System (PSPRS).

If you have any questions, please feel free to contact hr@azdema.gov.
DEMA is a smoke-free work environment.
ADA/EEO Employer
The State of Arizona is an Equal Opportunity and Reasonable Accommodation Employer