DEPARTMENT OF ECONOMIC SECURITY

Division of Child Support Services (DCSS)
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $65,000 - $70,000 

Grade: 23

Closing Date: Open Until Fill

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Child Support Services (DCSS) is seeking an experienced and highly-motivated individual to join our team as an Employee Relations Supervisor. This role manages all Human Resources (HR) activities and functions in Employee Relations (ER), Talent Acquisition, Classification and Compensation, and Operations. This position supervises a team of HR professionals and provides support and guidance to Division management and employees in matters of performance, progressive discipline, employee rights, problem resolution, operations, and organizational development.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
- Manage the day-to-day operations of the Human Resources (HR) Employee Relations (ER) team performing work of considerable difficulty with high attention to detail and confidentiality.
- Evaluate workloads, determine assignments, and resolve problems and questions regarding work methods.
- Oversee and/or provide advice and counsel to division management and employees in matters of ER, Talent Acquisition, personnel actions, compensation and classification, and position control.
- Conduct employee relations investigations and provide guidance to managers/supervisors/employees regarding employee relations issues, performance management, conflict resolution, and employee engagement.
- Travel statewide to conduct ER Presentations and coaching sessions related to best practices and procedures.

Knowledge in:
- Federal and State laws, rules, regulations, policies, and procedures related to work assignment.
- Current principles, practices, and methods used in the administration of a large Employee Relations program.
- Progressive discipline and performance management and improvement systems.
- Knowledge of computer and computer software.

Skills in:
- Communicate effectively through oral and written mediums, including public speaking.
- Effectively direct large and centralized administrative services.
- Resolve complex problems in the area of assignment and establish and maintain relationships.
- Leadership and supervisory techniques.
- Design and deploy HR initiatives to assigned agency/staff develop and implement various improvement initiatives for assigned programs.

Ability to:
- Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules, and regulations.
- Persuade and apply reason persuasively to resolve employee relations issues.
- Problem solve, perform research, collect and analyze data, and report information.
- Demonstrate continuous effort to improve operations and streamline work processes.
- Coach and provide timely guidance and feedback to help others strengthen specific knowledge and skills.
- Track and display work measurements and motivation of employees.

The ideal candidate for this position will have:
- Five (5) or more years of experience in Human Resources, with two (2) years of specialized experience in Employee Relations; a Bachelor's degree in Human Resources may substitute for two (2) years of experience.
- One (1) year of experience as a team lead or supervisor is preferred.

- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Jeremy Einwalter at (480) 640-8919 or JEinwalter@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.