DEPARTMENT OF ECONOMIC SECURITY

Division of Developmental Disabilities
4000 North Central Avenue, Phoenix, Arizona 85012

Salary: $53,000.00-$55,000.00 

Grade: 19

Closing Date: September 14, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Program Monitoring Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:
● Provides direct supervision for professional staff. Provides training, coaching and support to a diverse workforce. Completes performance appraisals, performance monitoring, on-site supervisory visits, performance action plans. Provides on-call supports to monitors in the field. Ensures the implementation of monitoring schedules. Completes field reviews. Interviews members in-person. Drives to licensed residential settings and certified service settings to complete interrater reliability functions.
● Ensures consistency of program monitoring procedures, quality of work products, reporting is complete, accurate, and references specific programmatic standards.
● Provides technical assistance and training to Division staff and provider agencies to ensure federal, state and contractual requirements are met. Recommends Corrective Action when appropriate, as well as ensuring follow-up is completed with providers who are under Corrective Action.
● Assists in the development and implementation of policies, procedures and guidelines to define systems and operations relevant to Program Monitoring operations.
● Participates in interdepartmental meetings and work groups as assigned. Acts as the Assistant Monitoring Manager's designee in their absence.

Knowledge in:
● Federal and state laws and agency rules, regulations, policies and procedures surrounding DDD practices
● Investigation practices and interviewing techniques
● Risk management practices
● History, values and rights associated with the field of developmental disabilities
● Quality Management
Skills In:
● Assess, review and analyze situations and data
● Problem solving moderate to complex situations
● Prioritizing and multi-tasking to meet time lines
● Time management
● Leading a team
● Maintaining professionalism in stressful situations
Ability to:
● Evaluate data and documents
● Applying laws, rules, regulations, and policies
● Read, comprehend, interpret and apply policy, procedures and contracts
● Write clear, succinct and accurate regulatory and general correspondence
● Relate with multi-level of employees and organization personnel
● Plan and organize moderate to complex work
● Work independently with minimal supervision
● Supervise staff

The ideal candidate for this position will have:
● 2 years experience working with vulnerable populations (e.g., developmental disabilities, geriatric, behavioral health, etc.) and at least 1 year of direct supervisory experience. Experience using databases and spreadsheets is desirable.

● Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
● If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
● Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 in order to work with children and vulnerable adults.
● Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
● All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Kari Nagler at 480-536-2513 or knagler@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting 480-536-2513 or knagler@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.