INDUSTRIAL COMMISSION

LEGAL DIVISION

FRAUD/COMPLIANCE UNIT

800 W Washington St

Phoenix, AZ  85007

Salary: $24.00 - $26.00

Grade: 19

Closing Date: Open Until Filled

The Investigator 3 plays a vital role in supporting the agency’s mission to protect the public from workers' compensation fraud and ensure employer compliance with workers' compensation insurance requirements. Operating within the Legal Division’s Fraud and Compliance Unit, this position is responsible for conducting complex, statewide investigations involving alleged workers' compensation fraud and uninsured employer compliance referrals.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

● Plan, organize, and conduct complex investigations into alleged workers' compensation fraud and employer non-compliance with statutory insurance requirements.
● Interview witnesses, claimants, employers, and medical providers, preserve testimony, and perform field surveillance.
● Locate, examine, gather, and preserve physical, digital, and documentary evidence utilizing public and governmental resources.
● Evaluate investigative findings and apply relevant statutes, regulations, and agency policies to determine if allegations are substantiated based on a preponderance of the evidence.
● Prepare enforcement recommendations regarding referrals to the Attorney General's Office for criminal prosecution, licensing board actions, civil penalties, or injunctive relief.
● Maintain detailed investigation logs and write comprehensive investigative reports documenting methods, evidence, timelines, activities, findings, and conclusions.
● Testify as an official agency witness in court proceedings, grand jury, or administrative hearings regarding investigative activities and findings.
● Collaborate and communicate with supervisors, legal counsel, and stakeholders to discuss investigative plans, resolve complex issues, and provide status updates.
● Operate a state vehicle and travel throughout Arizona as necessary to execute field operations and official business.
● Attend and participate in Arizona Management System (AMS) huddles, required training, agency, department, and unit meetings.

Knowledge in

● Arizona administrative practices and procedures and personnel rules and requirements.
● Federal, State, and agency laws pertaining to, workers’ compensation, fraud, occupational safety and health, debt collection, labor, investigations, and evidence.
● Purposes, goals, policies, procedures and practices of the Commission and the Legal Division.
● Techniques and methods of interviewing and records searching.
● Private industry practices and government, business, and occupational regulations.
● Investigative technology and equipment.
● Investigative techniques and tools, including Internet tools, databases, and other sources of information relevant to the agency investigations.

Skills in

● Teamwork.
● Planning/organization, multi-tasking, and time management.
● Clear and concise oral and written communication, including attention to detail.
● Use of computers and other technical devices/programs/software, including investigative technology/equipment.
● Problem-solving, ingenuity, and decision-making.
● Interpersonal communication, including skill in testifying in legal proceedings.
● Conducting investigative research and using effective investigative techniques and tools.
● Critical and logical analysis, including skills in analyzing and interpreting investigative facts and evidence.
● Interpreting and applying applicable law to investigative activities.
● In Google Suite.

Ability to

● Interact professionally with a diverse group of clients, coworkers, and the public.
● Effectively use skills of staff.
● Display courteous, ethical, and professional behavior.
● Exercise good judgment in making strategic decisions.
● Multi-task, prioritize, and adapt to changing circumstances.
● Maintain emotional control and work under pressure.
● Persistent in performing investigative activities or other tasks.
● Travel within and outside Arizona, including overnight stays.
● Perform job duties independently.
● Effectively manage investigative assignments and work in a fast-paced environment.
● To possibly work remotely.

The ideal candidate for this position will have:

• College Degree
• Three years of experience in an investigation-related profession.
• Fluent in Spanish.
• Course or training in investigative techniques and procedures.
• Possess competent computer skills, with an emphasis on knowledge of various social media applications, such as Facebook, Twitter and Instagram.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.