The Field Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
Tax Collection & Customer Service
- Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
- Schedules field visits to taxpayer’s residencies, places of employment, and/or business locations
- Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
- Meets with taxpayers in person to conduct field visits requiring in-state travel to taxpayers’ residencies, places of employment, and/or business locations to resolve delinquent tax liabilities, as assigned
Administrative and Collection Enforcement
- In accordance with ARS Title 42, initiate administrative enforcement to include the filing of tax liens, issuing of levies for rights to property, referring cases to the Order to Show Cause hearings, filing of complaints for suspension/revocation of Registrar Contractors licenses, filing of affidavits of tax deficiencies with the Arizona Liquor Board and Control, and filing liens with AZ MVD
Agency/Department Compliance & Continuous Improvement
- Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
Minimum one year of collections experience
Training and experience with multiple tax systems
Internal Applicant Eligibility
An Internal Applicant who is: An active, regular, full-time, or part-time ADOR Team Member who has been in their current position for at least 6 months and has maintained Satisfactory Performance.
Satisfactory Performance: A Team Member who:
- Has a 3.0 (meets or higher) for their most recent AZPerforms rating,
- Is not on a Performance Improvement Plan,
- Has not been involuntarily demoted in the previous 12 months, and
- Is not subject to any active formal discipline, meaning the Team Member has not received either
- A Letter of Reprimand issued in the previous 6 months or
- A Letter of Suspension in the previous 12 months.
The final candidate will be required to abide by the the following pre-employment checks:
- Employment Verification and Reference Checks
- State and Federal Criminal Background Check, including fingerprinting
- Arizona Tax Filing Records Check
- If applicable, ASEDRA Authorized Driver Identification Check
This position requires driving or the use of a vehicle as an essential function of the job to conduct State business. The following requirements apply: Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11)
The State of Arizona provides a world class comprehensive benefits package including:
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Sick time accrued at 3.70 hours bi-weekly
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
- Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.
If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at ogre,ctr@azdor.gov
*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.