DEPARTMENT OF FORESTRY AND FIRE MANAGEMENT

Address: 1110 W Washington St, Ste 500 Phoenix, AZ 85007

Salary: $24.8199-$34.6631 Hourly  

Grade: 23

Closing Date: Open Until Filled

As a System Administrator for the Department of Forestry and Fire Management (DFFM), this position supports the agency's primary enterprise platforms alongside secondary systems like Salesforce. Working within a collaborative technology team, partner with agency leadership, staff, and external vendors to maintain core operational systems, deliver basic technical and hardware support, and drive continuous workflow improvements across DFFM's digital tools and evaluate emerging technologies including AI productivity tools and workflow automations to streamline agency operations responsibly and securely.

• Provide system administration support across core enterprise platforms, managing user permissions, groups, roles, layouts, dashboards, and custom reporting.
  
• Deliver desktop and hardware technical support, maintain equipment inventory, procure IT assets/licenses, and manage warranty claims.
  
• Assist with basic Salesforce administration, configuration, and user support alongside other agency technology tools.
  
• Resolve application inquiries, perform root-cause analysis on system issues, and collaborate with internal resources and vendors on complex technical problems.
  
• Document Agency IT Standard Work, log system issues, manage IT administrative workflows, identify opportunities for operational process improvement, and evaluate modern productivity tools (e.g., Generative AI/automation platforms) to optimize operational efficiency within state compliance standards.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Core system administration principles and enterprise platforms (user access, roles, validation rules, custom layouts, and reporting).
  
• Working knowledge of Smartsheet or similar collaborative project and workflow management tools.
  
• Fundamentals of Linux server operation, maintenance, and basic administration.
  
• Secondary platform support for Salesforce or similar enterprise CRM tools.
  
• IT security controls, system compliance standards, and administrative policies.
  
• PC hardware setup, basic network administration, and software testing methodologies.
  
• Standard productivity suites (Google Workspace, Microsoft Office, Adobe Acrobat).
  
• Knowledge of emerging technology trends, including practical applications of Generative AI productivity tools (e.g., Google Gemini, Microsoft Copilot) and workflow automation.
  

Skills in:

• Advanced troubleshooting, root-cause analysis, and systematic issue resolution.
  
• System administration, database maintenance, and data management.
  
• Endpoint management and security administration using tools like Tanium.
  
• Strong written and verbal communication for technical and non-technical audiences.
  
• Hardware/software asset tracking and IT inventory management.
  
• High level of attention to detail and accuracy in execution.
  
• Basic scripting techniques for task automation and workflow support.
  
• Skill in utilizing AI-assisted software and scripting tools to accelerate task automation, documentation, and troubleshooting.
  

Ability to:

• Develop clear, accurate technical documentation and standard work procedures.
  
• Apply creative technical solutions to solve business and operational problems.
  
• Collaborate effectively across cross-functional teams and external vendor groups.
  
• Build and maintain positive interpersonal relationships at all agency levels.
  
• Prioritize, organize, and manage multiple concurrent IT tasks and projects.
  
• Install, configure, and maintain PC hardware, software, and basic server infrastructure.
  
• Work independently with strong self-motivation, ownership, and initiative.
  
• Ability to evaluate, implement, and responsibly apply new technologies and automated features to improve agency processes while ensuring data integrity.
  
• Drive on State business

The ideal candidate for this position will have:

• Bachelor's degree in IT/Computer Science plus 2–4 years of system administration experience (or equivalent combined experience/education).
  Google IT Support Professional Certificate or similar, Six Sigma or PMP, ITIL, Agile.
  
• Experience with Salesforce administration or similar systems support. Experience leveraging enterprise AI assistant tools (e.g., Copilot, Gemini, ChatGPT) for IT documentation, system troubleshooting, or administrative automation within an enterprise or public sector environment.
  

• Valid Arizona Drivers License
  

Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program, learn more at hr.az.gov/family-leave-expansion).
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition reimbursement eligible after one year of employment

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
  
• Participation is a mandatory condition of employment for all employees who meet the eligibility and membership criteria as defined in statute.
  
• Enrollment eligibility will become effective after 27 weeks of employment.
  
• The current contribution rate is 11.98%

If you have any questions please feel free to contact Selene Rojas at srojas@dffm.az.gov for assistance.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (623) 236-6664. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.