DEPARTMENT OF ECONOMIC SECURITY

Division of Business Services
Office of Professional Development
1990 West Camelback Road, Phoenix, AZ 85015

Salary: $56,453.28 

Grade: 20

Closing Date: November 22, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Business Services (DBS) is seeking an experienced and highly motivated individual to join our team as a Training Instructor supporting the Division of Child Support Services (DCSS). You can be a part of the DCSS mission to provide timely child support services that are in the best interest of the child by using your knowledge and expertise of Instructor Led Training to train and develop the front line case workers, management, and support staff of DCSS. In this position you will directly equip front-line caseworkers with the decision-making confidence, practical skills, and empathy needed to support Arizona families.

The responsibilities for this role include, but are not limited to: delivering training; facilitating development activities; ensuring quality of training delivery and materials being presented; providing mentoring and coaching to staff as necessary; coordinating with business partners and customers to meet organizational training needs; providing facilitation services as needed; assisting with course development; and completing other projects as requested by the supervisor or Training Manager.

This position may offer the ability to work a hybrid schedule, within Arizona, with one in-office day per week required based upon the department's business needs and continual meeting of expected performance measures. This condition is subject to change with or without notice.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, must be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Train division staff around the state on topics. This includes preparing to train course content, such as learning new material, attending Train the Trainer workshops, gathering materials, traveling to class sites state-wide, and setting up training facilities. Provides reports on training delivery (student evaluations, attendance). Facilitates meetings, workshops, and other synchronous learning and development activities.
  
• Prepares to present training classes, including learning new materials, attending Train the Trainer workshops, gathering materials, traveling to class sites; setting up training facilities, etc.
  
• Perform routine administrative tasks involving status reports, project plans and correspondence; attending meetings; serving on committees and teams; attending training and professional development classes and workshops; serving on committees and work-groups. Travel required depending on business need.
  
• Assist with creation, revision, of all training materials/courseware, evaluating training aids (videos, audio tapes, job aids, exercises, training instruments and other training resources for use across all divisions), ensuring alignment with course materials, training objectives, and compliance with DES standards, making recommendations to OPD management. Position requires access to the Federal Tax Information (FTI) system.

Knowledge of:

• Federal and State laws, rules, regulations, policies and procedures related to work assignment
  
• Current methods, practices, principles, techniques, and tools used in Adult Learning; evaluation methods (Phillips ROI model preferred)
  
• Written and verbal communication including grammar, punctuation, spelling, proper syntax, proper sentence structure
  
• Using computers, working knowledge of Google Workspace and Microsoft Office products, knowledge of training-related technologies such as
• learning management systems and survey instruments
  

Skilled in:

• Communicating effectively through oral and written mediums
  
• Customer service; coaching; interpersonal relations
  
• Problem-solving
  
• Reporting
  
• Organization
  
• Training delivery
  

Ability to:

• Comprehend and make inferences from written material; demonstrate continuous effort to improve.
  
• Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules and regulations.
  
• Negotiate and apply reason persuasively to resolve employee issues.
  
• Perform research, collect and analyze data and report information.

The ideal candidate for this position will have:

• Bachelor's degree or higher in an applicable subject area such as Human Resources Development, Adult Education, Psychology, English or similar field.
  
• One years' experience training adult learners as a full time trainer responsible for instruction and group/team facilitation.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
  
  • Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
    
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
  
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
  
• Employee shall obtain and maintain a valid Level One Fingerprint Clearance Card (FPCC) that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Paid annual and sick leave
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Shawn Morrison at (623) 271-2117 or by email at shmorrison@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Shawn Morrison at (623) 271-2117 or by email at shmorrison@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.