CUSTOMER SERVICE REPRESENTATIVE 2
INFORMATION EDUCATION & RECREATION DIV / SHOOTING SPORTS BRANCH
BEN AVERY SHOOTING FACILITY (RIFLE PISTOL RANGE) / I-17 and CAREFREE HWY
TEMPORARY APPOINTMENT
PART TIME / FLSA- NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE $18.70
The Ben Avery Shooting Facility is one of the largest publicly operated shooting facilities in the country. Our world-class shooting range is a City of Phoenix Point of Pride and has received a Five Star rating from the National Association of Shooting Ranges. Located on 1,650 acres in north Phoenix, the Ben Avery Shooting Facility averages more than 240,000 shooters per year. The facility offers a fun and safe environment for shooters of all experience levels and strives to provide a quality recreation experience for all users.
This position provides customer service support at a 1,650 acre public Shooting Range facility. Provides world class customer service to all internal and external customers received by telephone, in person, or through applications and correspondence. Work schedule will consist of mornings, afternoons, evenings and weekends in a noisy environment, which may include working in extreme heat & cold, wind and/or rain.
Major duties include:
• Enters transactions into the PC cash register, balances and makes deposits.
• Answer phones from internal and external customers, communicate using handheld radios, stocking shelves, inventory, cleaning and organizing.
• Aids in interpreting rules and regulations to customers.
• Maintains user group agreements; Schedules and prepares invoicing/collects fees from shooting events, user groups, classes and campers.
• Maintains campground reservations and checks campers in/out.
• Provides program and range information.
• Performs other duties as assigned.
The candidate will have knowledge of customer service techniques; data entry; cash register operation; office procedures and practices; basic office equipment; file organization; multitasking; recordkeeping; and problem solving. The candidate will be skilled in oral, written and interpersonal communication; accounting practices; Google Suite; and organization. The candidate will have the ability to problem solve and handle cash.
The preferred candidate will have at least 2 years of administrative experience. Our work environment offers training opportunities and encourages career development.
Employment is contingent on receipt of a level 1 fingerprint clearance card. A baseline blood lead level and a baseline hearing test, both which will be conducted on an annual basis, will be conducted prior to employment.
This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
If you have any questions please feel free to contact Milani Barron at mbarron@azgfd.gov for assistance. The Arizona Game and Fish Department is an Equal Employment Opportunity agency.