College: SOWELA

Department: Enrollment Management & Student Affairs

Sub department: Enrollment Management/ Financial Aid

Type of Appointment: Unclassified - Administrative/Staff

Salary: Start of $13.45 per hour, with actual offer based on experience and education

Duties and Responsibilities: • Counsel and provide service to customers regarding end-to-end service in admissions, records, registration, scholarships, financial aid, student accounts, and programs of study, etc.
• Coordinate and collaborate with representatives from the student accounts, financial aid, advising and the Registrar’s Offices and other campus departments and personnel in order to resolve student issues and develop quality improvement methods.
• Represent SOWELA at area school and community events and serve an active role in all recruitment activities initiated by other campus entities. Conduct travel to secondary schools and other venues within the College’s service area, which may include evenings and weekends.
• Develop and maintain a close working relationship with individuals, departments, and organizations on campus as well as various constituencies off-campus, including secondary school officials.
• Assist in the planning and development of various materials designed to attract quality students to SOWELA Technical Community College.
• Assist with continuing assessment and evaluation of One Stop Center processes. Provide suggestions to enhance the delivery of enrollment services information provided in person, via phone, and email.
• Perform general office and administrative functions as assigned.
• Maintain confidentiality of records and information (FERPA Compliance).
• Maintain files accurately, in paper and in software programs (such as Banner, Microsoft Office programs).
• Maintain knowledge of College policies and procedures, College grounds and facilities, registration process, and all services provided at the College.
• Other duties as deemed necessary.

Required Education: • Associates degree.

Required Experience: • Two years’ experience in a position with a focus on external customer service or two years' experience in an education setting working with students, or a combination of both.

Required Knowledge, Skills and Abilities: • Ability to work in a collaborative, team environment with both small and large groups.
• Ability to work with a diverse, non-traditional, and traditionally underserved population.
• Strong problem-solving skills.
• Proven ability to present a positive image for the College, maintain professional demeanor and make sound decisions, dealing with confidential and sensitive issues and information.
• Ability to interpret and communicate College policies and procedures.
• Proficiency in the use of standard office equipment and networked personal computers.
• Proficiency in or ability to become proficient in a variety of software, including but not limited to Microsoft Office, as well as a student information system.
• Oral and written communication skills.
• Ability to perform basic mathematical computations needed to complete job tasks.
• Skilled at planning, organizing, and prioritizing job duties to meet deadlines.
• Maintaining interpersonal professional working relationship at all levels – students, peers, and Executives.

Required Licenses or Certifications: 

Preferred Education: 

Preferred Experience: 

Preferred Knowledge, Skills and Abilities: 

Benefits: As a member of the Louisiana Community and Technical College System, SOWELA has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. SOWELA is committed to diversity and is an equal opportunity/equal access employer. SOWELA is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.