College: SLCC

Department: Academic & Student Affairs

Sub department: Student Success Center

Type of Appointment: Unclassified - Administrative/Staff

Salary: $39,763.00 - $58,418.00

Duties and Responsibilities:

 Essential Duties and Responsibilities include the following:
- Assist the Director by providing leadership and strategic guidance that ensures coordination, implementation and assessment of academic advising goals and objectives.
- Collaborate with students, faculty, and staff to help provide a student-centered environment which promotes student success, retention, and college completion utilizing tools such as enhanced, proactive advising, success coaching and support services for students.
- Provide supervision of the Starfish Early Alert system utilizing the case management model of student support.
-Counsel students who are at risk for dropping out of college.
-Supervise, train, support, and evaluate Academic Advisor & Student Success Coaches II, including managing employee behaviors and expectations utilizing the standards of practice.
- Responsible for assisting with the coordination, implementation, and delivery of student success live (open registration) series, which requires close collaboration with departmental leaders of admissions, financial aid, registrar, and student accounts offices.
- Provide policy and procedure updates which impact academic advising and retention support services to departmental staff, divisional staff, faculty, students, administrators, and any other offices responsible for the delivery of support services to students utilizing professional development trainings.
- Develop and disseminate printed and web content regarding Starfish Early Alert and retention best practices.
- Develop and assist with programs and projects related to student success, persistence, retention, completion and graduation. This includes fostering relationships within the Center for Minority Excellence to promote academic support services, including tutoring, supplemental instruction and academic coaching.
- Refer students to appropriate campus resources which may positively impact student performance, including disability services, center for minority excellence, financial aid, career and transfer services, library, student accounts/cashier, registrar, student engagement, student success, and testing services.
- Actively contribute to divisional meetings, convocation, and strategic planning initiatives.
- Travel to rural campuses to support Campus Directors with advising, retention, and registration initiatives.
- Utilize data to craft departmental reports, program reviews, and informed decision making.
- Ensure confidentiality of information in compliance with applicable Family Educational Rights and Privacy Act (FERPA) of 1974 regulations, as amended is maintained in the department.
- Demonstrate predictable and reliable attendance in order to provide consistency and continuity of department services.
- Provide outstanding customer services to all internal and external customers.
- Perform other related duties, as assigned.

Required Education: Bachelor's degree in education, psychology, or related field required.

Required Experience: One year of academic advising experience and two years of academic advising/coaching, or student services experience required

Required Knowledge, Skills and Abilities:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read, analyze, and interpret documents. Ability to respond effectively to inquiries or complaints. Ability to write effectively. Ability to convey complex ideas to a variety of audiences. Effective interpersonal communication skills.

Mathematical Skills: Ability to work with data sets and rubrics to analyze and synthesize results.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and to deal with a variety of concrete variables in situations with limited standardization. Ability to interpret a variety of instructions furnished in written and verbal forms.

Computer Skills: Knowledge of Microsoft Office and other relevant technology. Experience with software and applications, such as Starfish, DegreeWorks, AdvisorTrac, Canvas, etc. Experience using Banner and/or other student information system, such as Datatel Colleague, PeopleSoft, etc.

Other Qualifications:
1. Ability to establish and maintain effective professional relationships with students, faculty, staff, volunteers, and community members.
2. Ability to coordinate work with other employees, providing direct supervision to assigned employees and volunteers.
3. Ability to organize work effectively, to prioritize objectives, and to exercise independent judgment.
4. Ability to identify and communicate to subordinates' areas of growth and opportunities for development
5. Ability to motivate individuals and teams.
6. Ability to recognize, assess, and resolve problems, including personnel concerns.
7. Ability to work in a fast-paced environment with a demonstrated ability to multi-task assignments.

Required Licenses or Certifications: Criminal Background Clearance.

Preferred Education: Master's degree in education, psychology or related field. Professional Counseling license.

Preferred Experience: Experience working with diverse populations and a strong understanding of guiding individuals towards future opportunities. Leadership and supervisory experience at a post-secondary institution in student affairs/services. Leadership experience in retention, persistence, and degree completion. Knowledge of Guided Pathways. Knowledge and experience in utilizing case management techniques in retention and student support. Excellent customer service skills, along with the ability to interact with a diverse population. Program management skills, preferably with creativity, innovation, and initiative to deliver emerging and cutting-edge academic advising.

Benefits: As a member of the Louisiana Community and Technical College System, SLCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. SLCC is an equal opportunity/equal access employer. SLCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.