College: DCC

Department: Academic Affairs

Sub department: Distance Learning and Instructional Technology

Type of Appointment: Unclassified - Administrative/Staff

Duties and Responsibilities: 

The Student Success Coordinator is responsible for providing hands-on support to students navigating technology in their academic journey. Duties include facilitating basic computer orientation to ensure students can confidently use essential tools, managing the student laptop loan program to promote equitable access, and serving as a key point of contact for tech-related student inquiries. Additionally, the Coordinator collaborates with other departmental staff to implement initiatives that enhance the overall student experience and contribute to the success of instructional technology and professional development efforts.

Required Education: Bachelor's Degree from an accredited university or 5 years of experience working in higher education student success and/or technology

Required Experience: 

Familiarity with basic computer applications and ability to guide users
Experience managing technology loan programs or similar resources.
Collaboration across departments to support student success
Strong communication skills with diverse student populations
Experience in a postsecondary educational setting

Required Knowledge, Skills and Abilities: Technology literacy
Program coordination
Student support
Communication skills
Problem-solving skills
Team collaboration skills

Required Licenses or Certifications: N/A

Preferred Education: Bachelor's Degree in Adult Education, Business Administration, or some related field

Preferred Experience: Direct technology support or training experience
Oversight of technology loan programs
Work in instructional technology, student affairs, or academic support
Engagement with diverse college populations
Coordination of cross-departmental initiatives
Use of data tracking platforms for student success

Preferred Knowledge, Skills and Abilities: Knowledge of SIS and LMS systems in higher education
Skill in designing and facilitating training
Ability to make data-informed decisions
Understanding of process improvement

Benefits: As a member of the Louisiana Community and Technical College System, DCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. DCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.