College: DCC

Department: Academic Affairs

Sub department: Communication

Type of Appointment: Full time - Regular

Duties and Responsibilities: 

25 % Coach Training and Development Support:

• Collaborates with Director on developing and conducting coach onboarding trainings and provides implementation support for ongoing professional development initiatives
• Assists Director in coordinating writing coach training programs by providing logistical support for needs assessments and efficacy evaluations
• Supports mentor coach assignments and assists in oversight of mentoring relationships during 90-day assessment periods under Director's guidance
• Assists Director and coaches in pursuing and maintaining CRLA (College Reading and Learning Association) /ITTPC (International Tutor Training Program Certification) certification
• Provides supplemental one-on-one training support and troubleshooting under Director's direct supervision

25% Program Development and Implementation:

• Supports Director in implementing comprehensive program development initiatives by executing operational aspects of new CWRC services
• Assists with semester-by-semester program expansion plans under Director's vision and guidance
• Coordinates programming and services implementation between campus locations, including serving as West Bank site lead
• Supports Embedded program implementation and growth and reports on student success outcomes to Director

20% Outreach and Marketing:

• Implements student and faculty outreach initiatives developed through Director's strategic marketing and promotion planning
• Assists Director in execution of annual marketing plans to increase college-wide student CWRC attendance
• Coordinates classroom visits and faculty engagement activities as directed by the Director
• Coordinates Marketing and Promotion team and helps oversee promotional materials and digital presence
• Supports Director in updating student-facing aspects of CWRC homepage and communication channels

20% Administrative and Operational Support:

• Provides administrative support for external funding strategies, assists with grant application preparation, and handles administrative aspects of funding acquisition under Director's supervision
• Assists Director with coach performance assessment data collection and training program development support
• Maintains regular communication with Director and Data and Programs Coordinator regarding operational matters
• Provides direct coaching services during high-traffic periods at multiple campus locations

10% Special Projects & Initiatives:

• Assist in JobScan program and other initiatives implementation and promotion
• Summer Bridge Program operational support and 2026 pilot implementation assistance
• Embedded program expansion implementation support and evaluation assistance
• Administrative support for external funding acquisition initiatives
• Faculty relations support through targeted outreach implementation
• Digital marketing strategy implementation support

Required Education: Bachelor's Degree or 8-10 years of work related experience

Required Experience: 

• At least three years of experience coaching writing in a diverse academic environment
• Proficient in MS Office (esp. Excel), Google Suite, with experience troubleshooting software and hardware issues
• Experience in program coordination, training support, or educational outreach implementation
• Knowledge of contemporary developments and best practices in Writing Center Studies and student support services in higher education
• Ability to work collaboratively with diverse stakeholders including students, faculty, and external partners under supervisory guidance

Preferred Education: Graduate work in English, Marketing, or Organization Development

Preferred Experience: 

A background in training staff.
Experience in marketing and promotions.
Proficient in use of scheduling and data -gathering software and creating reports.

Benefits: As a member of the Louisiana Community and Technical College System, DCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. DCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.