College: Louisiana Delta Community College

Department: Enrollment Management

Sub department: Admissions

Type of Appointment: Unclassified - Administrative/Staff

Duties and Responsibilities: 

1. Regulatory Compliance & Policy Oversight
o Interpret, apply, and update institutional policies to ensure full compliance with federal and state regulations and statutes.
o Serve as the institutional liaison with federal, state, and external auditing agencies; prepare for audits.
2. Leadership & Staff Management
o Hire, train, supervise, and evaluate staff in the Admissions Offices college wide.
o Establish work priorities, delegate tasks, ensure cross-training, and build departmental capacity for operational excellence.
o Promote continuous professional development and maintain staff awareness of changing regulations and best practices.
3. Strategic Planning & Enrollment Support
o Collaborate with enrollment management, financial aid, registrar, student services, and academic departments to integrate admissions strategies into recruitment, retention, and completion efforts.
o Use data and trend analysis to recommend enhancements for policies, processes, and systems that improve student access, operational efficiency, and institutional goals.
o Lead initiatives around default prevention, financial literacy, scholarship programs, and award strategies to support student success.
4. Reporting & Data Analysis
o Prepare and submit required reports in a timely and accurate manner in coordination with other related college staff.
o Analyze departmental metrics (e.g. applications, conversion rates to application, enrollments) and present findings to executive leadership.
o Conduct or commission audits of internal procedures to assure accuracy, consistency, and quality control.
5. Fraudulent Student Enrollment
o Develop and maintain a comprehensive Enrollment Integrity Plan to identify, investigate, and mitigate "ghost student" activity and synthetic identity fraud.
o Ensure all admission processes meet evolving federal and state identity verification standards.
6. Operational Standardization & Training
o Audit and document all admissions and enrollment workflows to create a Standard Business Practice manual for admissions. This ensures a "One College" approach, providing consistent student experience across all LDCC campuses.
o Establish a formal internal communication cadence (e.g., monthly "Policy Briefs" or a centralized Knowledge Base) to ensure all staff are immediately aware of updates to business practices, fraud protocols, or regulatory changes.
o Design and lead a comprehensive training program for new hires and existing staff. This includes "Cross-Training" modules to ensure departmental capacity is maintained during peak enrollment cycles or staff transitions.
o Implement a regular review process for processed applications and student files. Use these findings not for discipline, but as "teachable moments" to refine staff techniques and ensure high-accuracy data entry.
7. Other Duties
o This position requires proactive communication, timely and accurate service to internal and external partners, accountability for follow-up and follow-through, and a continuous improvement mindset aligned with LDCC’s Standards of Practice for excellence, collaboration, and service.
o Participate in professional organizations, conferences, and continuous learning in enrollment management.
o Serve on college committees, contribute to institutional planning, and support special projects as assigned by senior leadership.

Required Education:

 • Bachelor’s degree from an accredited institution (advanced degree preferred)
• Substantial experience (typically 7+ years) in higher education admissions administration, including progressively responsible leadership roles
• Demonstrated knowledge of federal and state regulations
• Advanced Experience with Banner systems, Microsoft Excel, CRM
• Strong analytical, decision-making, and budget management skills
• Excellent written and verbal communication, interpersonal, and customer-service skills
• Proven ability to supervise, mentor, and develop staff
• Experience with default management, financial literacy programs

Benefits: As a member of the Louisiana Community and Technical College System, Louisiana Delta Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. Louisiana Delta Community College is an equal opportunity/equal access employer. Louisiana Delta Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.