College: DCC

Department: Student Affairs

Sub department: VC for Student Affairs

Type of Appointment: Full time - Regular

Duties and Responsibilities: 

Fraud Investigation and Case Management
• Receive, review, and track referrals involving suspected student fraud, identity theft, ghost student activity, enrollment fraud, academic credential fraud, and online course impersonation.
• Conduct preliminary reviews of reported concerns and gather relevant documentation from appropriate college offices.
• Maintain organized and complete case files, including referral information, identity verification documents, communication records, investigative notes, institutional actions, and final case outcomes.
• Coordinate with Admissions, Financial Aid, Registrar, Academic Affairs, Information Technology, Accounts Receivable, Campus Police, and Judicial Affairs to collect information needed for case review.
• Prepare case summaries and recommendations for review by the Vice Chancellor for Student Affairs.
• Monitor pending cases to ensure timely follow-up and resolution.
• Assist in identifying cases that may require referral to Judicial Affairs, Campus Police, external agencies, or other appropriate offices.

Identity Verification and Fraud Review
• Review identity verification concerns involving admissions, enrollment, financial aid, online coursework, and student records.
• Coordinate the collection and review of identity verification documentation submitted by students.
• Support verification processes for students who fail identity verification or whose accounts are flagged for suspicious activity.
• Review patterns that may indicate fraudulent enrollment, identity verification evasion, duplicate identities, ghost student behavior, or unauthorized account use.
• Coordinate with Information Technology and online learning staff, when appropriate, to review login activity, course participation concerns, and other available indicators of student account misuse.
• Assist with recommendations related to account holds, account inactivation, reinstatement eligibility, or other institutional actions consistent with College policy and procedure.
Compliance, Documentation, and Reporting
• Maintain documentation necessary to support institutional compliance, audits, investigations, and external reporting obligations.
• Assist with preparation of reports or referral packets for the Office of Inspector General, U.S. Department of Education, Louisiana Bureau of Investigations, Louisiana Community and Technical College System, Attorney General’s Office, law enforcement agencies, or other appropriate entities.
• Track cases involving financial aid disbursement, outstanding balances, collections activity, or potential institutional financial exposure.
• Assist with institutional responses to subpoenas, search warrants, search and seizure warrants, and other lawful requests for records, in coordination with appropriate College officials.
• Ensure records are maintained in accordance with College retention procedures, FERPA, and applicable confidentiality requirements.
• Prepare periodic internal reports summarizing fraud trends, case volume, pending matters, outcomes, and recommended process improvements.
Training, Prevention, and Cross-Department Coordination
• Assist with the development of fraud prevention procedures, internal guidance documents, checklists, communication templates, and reporting tools.
• Provide training and guidance to faculty and staff on fraud indicators, reporting expectations, identity verification concerns, and documentation requirements.
• Support cross-department coordination to improve fraud detection, prevention, and response processes.
• Monitor emerging fraud trends affecting higher education and recommend updates to College procedures as needed.
• Participate in meetings, workgroups, and policy review efforts related to student identity verification, fraud prevention, enrollment integrity, student conduct, and compliance.
All other duties as assigned.
• Perform other related duties as assigned by the Vice Chancellor for Student Affairs.
• Support special projects related to student integrity, compliance, student records review, and institutional risk reduction.

Required Education: Bachelor’s degree from an accredited institution.

Required Experience: 

• Experience working with student conduct, financial aid compliance, admissions processing, registrar operations, fraud review, internal investigations, or institutional compliance.
• Knowledge of FERPA, Title IV regulations, student identity verification requirements, and higher education compliance expectations.
• Experience using Banner or a comparable student information system.
• Experience preparing investigative summaries, case reports, or compliance documentation.

Required Knowledge, Skills and Abilities: N/A

Required Licenses or Certifications: N/A

Preferred Education: Master's degree from an accredited institution.

Preferred Experience: 

• Three years of experience in higher education administration, student services, admissions, registrar operations, financial aid, compliance, investigations, auditing, law enforcement, or a related field.
• Experience managing confidential records, student information, or sensitive case documentation.
• Strong written communication, analytical, organizational, and problem-solving skills.
• Ability to exercise sound judgment and maintain confidentiality.

Preferred Knowledge, Skills and Abilities: N/A

Benefits: As a member of the Louisiana Community and Technical College System, DCC has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. DCC is an equal opportunity/equal access employer. DCC is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.