College: South Louisiana Community College

Department: Administration & Finance

Sub department: Safety & Security

Type of Appointment: Unclassified - Administrative/Staff

Salary: $38,200.00 - $44,100.00

Duties and Responsibilities: 

Work Habits: 30%
• Greet and assist students, faculty, staff, and visitors in person, by phone, email, and other communication methods.
• Provide individualized guidance regarding enrollment, registration, academic planning, program options, financial aid resources, transfer opportunities, and student support services.
• Assist students in navigating College systems, processes, and procedures.
• Monitor student progress and identify barriers that may impact academic achievement, persistence, retention, or completion.
• Maintain awareness of academic deadlines, registration periods, financial aid requirements, and program start dates and communicate those deadlines to students.
• Assist students with understanding institutional policies and procedures related to satisfactory academic progress and program completion.
• Document student interactions, referrals, interventions, and follow-up activities using College-approved systems and software.
• Conduct outreach to students through phone, email, text messaging, and other communication methods to support retention and student success initiatives.
• Assist with orientation programs, workshops, resource fairs, student success initiatives, and outreach events.
• Maintain student records, reports, documentation, and related information in accordance with institutional requirements.
• Support campus safety, visitor management, incident reporting, and emergency response activities as assigned.
• Perform other related duties as assigned.

Behavioral Standards: 20%
• Demonstrates professionalism, integrity, accountability, and respect in all interactions with students, employees, visitors, and community stakeholders.
• Maintains confidentiality and compliance with FERPA, institutional policies, and applicable regulations when handling student records and sensitive information.
• Consistently provides courteous, responsive, student-centered, and solution-oriented service while representing the College in a positive and professional manner.
• Demonstrates reliability through regular attendance, punctuality, preparedness, and timely completion of assigned responsibilities.
• Exercises sound judgment when addressing student concerns, sensitive situations, operational issues, and requests for assistance.
• Demonstrates initiative in identifying student needs, removing barriers to success, and connecting students with appropriate resources and support services.
• Maintains composure and professionalism when responding to challenging situations, emergencies, interruptions, or competing priorities.
• Demonstrates adaptability and flexibility when supporting changing student, campus, and departmental needs.
• Works collaboratively with colleagues across departments and contributes to a positive, inclusive, and supportive campus environment.
• Demonstrates attention to detail and accuracy in maintaining records, documenting student interactions, processing requests, and completing administrative responsibilities.
• Demonstrates cultural awareness, empathy, and respect when working with students from diverse backgrounds and experiences.
• Takes ownership of assigned responsibilities and follows through on commitments to students and stakeholders.

Institutional Support: 25%
• Assist with implementation of student success, retention, persistence, and completion initiatives.
• Support campus workshops, orientations, resource fairs, outreach programs, and student engagement activities.
• Collaborate with Enrollment Services, Student Engagement, Academic Affairs, and other departments to improve student outcomes.
• Assist with collection, tracking, and reporting of student success data and related metrics.
• Support campus emergency preparedness, safety initiatives, and operational continuity efforts as assigned.
• Assist with audits, compliance reviews, assessments, and program evaluations.
• Identify barriers to student success and communicate recommendations for process improvement.
• Support implementation of institutional policies, procedures, and strategic initiatives related to student success.

Team Relations: 25%
• Develop and maintain positive working relationships with students, faculty, staff, administrators, community partners, and campus stakeholders.
• Collaborate with Enrollment Services, Student Engagement, Academic Affairs, Financial Aid, Facilities, Information Technology, and other departments to support student success.
• Serve as a campus resource by directing students and stakeholders to appropriate services and resources.
• Communicate student concerns, service needs, and operational issues through appropriate channels.
• Support cross-functional initiatives and collaborative problem-solving efforts.
• Assist other departments and campus operations as needed to support institutional priorities.
• Promote teamwork, communication, and collaboration throughout the College.

Other duties as assigned.

Minimum Qualifications: 

• Associates Degree or 3 years of directly related experience.
• One Year of experience in Student Affairs, Enrollment Management, Admissions, Recruitment, or Customer Service, or as an Administrative Assistant/Coordinator

Required Knowledge, Skills and Abilities:

• Ability to utilize coaching, advising, and student engagement techniques to identify student needs, encourage persistence, remove barriers to success, and connect students with appropriate resources and support services.
• Ability to communicate effectively and professionally with students, parents, faculty, staff, and community stakeholders through verbal, written, and electronic communication methods.
• Ability to provide exceptional customer service while maintaining a student-centered and solutions-oriented approach.
• Ability to establish, develop, and maintain effective working relationships with diverse internal and external stakeholders.
• Ability to explain complex information, policies, procedures, and processes in a clear and understandable manner.
• Ability to maintain confidentiality and appropriately handle sensitive student information in compliance with FERPA and institutional policies.
• Ability to organize, prioritize, and manage multiple projects, responsibilities, deadlines, and interruptions in a fast-paced environment.
• Ability to exercise sound judgment, discretion, and professionalism when responding to student concerns and sensitive situations.
• Ability to analyze information, identify barriers to student success, and recommend appropriate solutions or referrals.
• Ability to maintain accurate records, reports, case notes, and documentation with a high degree of attention to detail.
• Ability to utilize student information systems, customer relationship management (CRM) software, database applications, and other institutional technologies.
• Ability to use Microsoft Office applications, including Word, Excel, Outlook, Teams, and PowerPoint.
• Ability to learn and adapt to new software systems, technologies, and digital communication platforms.
• Ability to coordinate events, workshops, orientations, outreach activities, and student engagement initiatives.
• Ability to work independently while also contributing effectively as part of a collaborative team.
• Ability to interpret and apply institutional policies, procedures, guidelines, and regulatory requirements.
• Ability to collect, track, analyze, and report data to support student success and operational objectives.
• Ability to demonstrate cultural awareness, empathy, and professionalism when working with individuals from diverse backgrounds and experiences.
• Ability to support multiple campus locations and adjust priorities to meet changing operational and student service needs.

Preferred Qualifications: 

• Experience working in a higher education environment supporting student success, enrollment management, advising, retention, or student engagement initiatives.

Benefits: As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.