College: South Louisiana Community College

Department: Administration & Finance

Sub department: Information Technology

Type of Appointment: Unclassified - Administrative/Staff

Salary: $51,908-$61,212

Duties and Responsibilities: 

Work Habits - 30%
• Install, configure, and manage AV equipment, including displays, switchers, speakers, microphones, DSPs, and control panels.
• Perform upgrades on AV equipment.
• Perform troubleshooting and manage all AV problems or concerns.
• Manage AV projects and oversee contractors, ensuring installations meet departmental standards, are completed on schedule, and align with long-term technology goals.
• Develop documentation for AV technology, including programming and logical diagrams of physical configurations.
• Travel to various site locations as required.
• Conduct regular system health checks and preventative maintenance on AV systems.
• Maintain accurate inventory of AV equipment and recommend lifecycle replacements.
• Assist in ensuring AV systems align with institutional security standards.
• Perform other duties as assigned.

Behavioral Standards - 20%
• Serve as the lead point of contact for AV -related work requests, assessing needs and defining programming requirements.
• Responsible for AV needs of all college events, ensuring optimal operation and real-time support/troubleshooting.
• Establish standardized AV deployment procedures across college locations.
• Conduct post-event reviews and apply lessons learned to future setups.

Institutional Support - 35%
• Design, implement, and manage advanced AV solutions for classrooms, conference rooms, and auditoriums across all campus locations.
• Provide recommendations for improvement to existing configurations.
• Applies system analysis techniques and procedures with AV systems, including consulting with users, to determine hardware, software, or system functional specifications.
• Designs, develops, documents, and modifies computer and AV systems or programs, based on and related to user or system design specifications.
• Designs, documents, tests, and modifies computer programs related to machine operating systems.
• Perform advanced programming on AV equipment for room controls and optimal functionality.
• Responsible for the full lifecycle of AV programming used across the college, including the ability to manage inventory of all classroom technology and coordinate replacement/repair.
• Stay current with AV technology trends and make strategic recommendations for adoption.
• Collaborate with IT security and infrastructure teams to ensure AV systems meet network and cybersecurity requirements.

Team Relations - 15%
• Meet with internal and external customers prior to events. Provide needs assessment, walkthroughs, and technical guidance.
• Manage AV technology user training, including live and online training sessions, and develop written guides.
• Provide onboarding and mentorship to IT team members supporting AV -related functions.
• Coordinate AV training sessions for faculty and staff at the beginning of each semester.

Required Education: 

An Associate degree in Information Technology or a related field, along with two (2) years of experience, OR equivalent professional experience.

Required Experience: 

Two (2) years of experience in Information Technology.

Required Licenses or Certifications: 

Valid, unencumbered driver's license

Benefits: As a member of the Louisiana Community and Technical College System, South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.