Program Operations Coordinator
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Job no: 494498
Work type: Hourly (Full Time)
Location: Hybrid (3-4 Office / 1-2 Remote)
Categories: Office/Clerical
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Job Title: Program Operations Coordinator
Reporting Relationship: Director of Operations
Unit: National & Global
Department: School of Integrated Learning & Development
Campus Location: NGM Building, Marion, IN
Summary of Position: The Program Operations Coordinator in the School of Integrated Learning & Development (SILD) is a vital force behind the success of our Educational Doctorate (EdD) programs. From guiding students through admissions to tracking their dissertation milestones and celebrating their program completion, this role keeps the program running smoothly. As the go-to connector for students, faculty, chairs, and committee members, this position will orchestrate key processes, manage important data systems, and create a seamless experience that empowers future leaders in education. The role also calls for substantive interaction with program faculty, especially the program chair. The Coordinator provides primary assistance to the EDD program, and secondary assistance to administrative staff and full-time faculty of the school as needed.
Duties and Responsibilities
Admissions & Onboarding
Manage intake processes for Admissions Committee, including admissions surveys, document routing, and data entry using Smartsheets, Etrieve, and Google Docs
Assign new students to cohorts and set up or update dissertation course-shells in the system
Faculty & Committee Coordination
Collaborate with program leadership to assign chairs and committee members, communicate assignments, and maintain accurate records in tracking systems
Process New Teaching Agreements (NTAs), issue stipends, and manage training completion records
Academic Progress Monitoring
Track student progress across multiple systems (Smartsheet, Brightspace, Google Docs)
Record milestone completions, grades, and status changes (e.g., pauses or reactivations)
Maintain detailed records on paused students and cohort progression
Program & Student Engagement
Attend all EdD program and cohort meetings; support meeting and program logistics as needed
Register and maintain information for chairs and committee members
Graduation & Hooding Support
Assist with organizing hooding ceremonies and related logistics, including space setup, and printed materials
Manage graduate records, advancement forms, and ceremonial documentation
Communicate and work across departments, for example marketing and vendors, for celebration and program needs
Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
Bachelor’s degree preferred
Experience
Five (5) years of experience in higher education administrative support or similar role, Bachelor’s degree preferred
Experience with doctoral programs preferred
Required Skills
Strong organizational and communication skills
Experience managing data across systems such as Smartsheet, Google Workspace, and DocuSign
Ability to coordinate multiple stakeholders and maintain detailed records
A commitment to supporting student and faculty success in a doctoral learning environment
Proficient in Microsoft Office Suite, Google Workspace, Smartsheets, and Brightspace or similar systems
Experience with Etrieve and DocuSign or similar document management systems
Strong organizational skills with attention to detail
Excellent written and verbal communication skills
Ability to maintain confidentiality of sensitive information
Demonstrated ability to work independently and as part of a team
Strong problem-solving skills and ability to prioritize multiple tasks
IWU Kingdom Diversity Statement
IWU, in covenant with God's reconciling work and in accordance with the biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Advertised: 30 May 2025 US Eastern Daylight Time
Applications close: 29 Jun 2025 US Eastern Daylight Time
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